Defective Product

deanna53
12.15.20 4:59 PM

On Thursday, I ordered MukLuks touchscreen gloves in Ebony. I received them yesterday. They will not work with an iphone 10. I called their company and the rep confirmed the problem. It’s too bad that the issue was not listed in the product description, or I wouldn’t have ordered. I would like to return the item, since the main purpose was to use my phone with the gloves on and it won’t work. I also used my 20% off coupon on the defective product. I would like to do an exchange order for a different product and use the coupon code. Can I do that?

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- hsn_melitza
- Member
- 12.21.20 7:03 PM
I’m sorry for the delay in getting back to you @deanna53. I’ve issued a refund of 20% ($3.00) towards your method of payment. Kindly allow 3-5 business days for the funds to settle. 🙂
- deanna53
- 12.21.20 6:08 PM
I am patiently waiting on a reply from anyone here in customer service. The replacement order 1714554057 has processed, and it is out for shipment. Thank you for processing the discount!
- deanna53
- 12.18.20 4:40 PM
Hi Ryan! The replacement order 1714554057 has processed, and it is out for shipment. Thank you for processing the discount! I appreciate your help!
- deanna53
- 12.15.20 8:49 PM
Thank you so much!
- deanna53
- 12.15.20 7:06 PM
Thank you Ryan! I just placed the order. It’s order number 171******, for item 723-283. The coupon code for 20% off that I used for the original order, 183074, would have worked for this item. Thank you so much for making the adjustment. Your great customer service means a lot!

**** Edited by HSN – Hide Personal Information ****
- HSN_Ryan
  
  Moderator
  
  12.15.20 8:09 PM
  
  @deanna53, my pleasure! Now I won’t be able to refund the difference until the order processes. Please message me once you get your shipping confirmation so I can process the refund for you.
- HSN_Ryan
- Moderator
- 12.15.20 5:50 PM
@deanna53, sorry to see these do not work with your current phone. I’m sorry but we’re unable to process exchanges for different item numbers. You’ll need to return the gloves for a full refund and place a new order for the new item. Sadly, we’re unable to transfer the coupon code to a new order but reach out to me once you place a new order and I’ll see if we can find a way to get the discount applied to your order. Just make sure the item is valid for the coupon.