Hello @cinni60. I see your order has shipped. Our delivery partners are experiencing some delays. Please reach out here or contact our customer service department at 1-800-284-3900 if you do not receive it by 12/17/20 so, we can go over options. We thank you for your patience.

I’m in the same boat – I ordered a gift for Christmas on Nov 30th. The UPS label was created on Dec 1. I received an email from HSN saying my package had shipped on Dec 3rd and yet it still sits there today with just a label created. It was due to be delivered by Dec 10th. When I contacted HSN they said I have to wait until Dec 18th for them to mark it as lost so they can refund me. They are also sold out of this item 🙁