Synchrony Bank vip payment policy – ridiculous!!!

ejinga822
06.16.20 8:53 PM

I purchased a $600+ item, put on 12 mo. VIP payment. Synchrony Bank billed the entire amount on the first bill. I called HSN and was told to call the bank. I called the bank # and used prompt to for VIP payment and the prompt sends you to HSN not the bank. HSN agent tells me system shows 12 mo VIP payment, transfer to bank, told use prompt #1….did…that’s their automated system, no way to reach an agent. Multiple calls back and forth. Finally reached an agent, told me “they don’t give a monthly payment amount, they bill the entire amount and when I make each payment, I NEED TO CALL THE BANK AND TELL THEM AMOUNT I AM PAYING AND HOW THEY SHOULD APPLY IT!!!” WHAT!!!!! I spoke with an HSN supervisor who took the complaint. Said they didn’t know this was how the bank was billing, but,she can’t contact them. It’s correct in HSN system – 12 month VIP She said, can I call the bank and set up a conference call between the 3 of us. WHAT THE….. So totally unacceptable, item being returned and have another item in transit also with 12 mo. VIP which I’m only opening to get the paperwork and send back. Will pay whats remaining on the bill and cancelling my HSN card.

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- dynac
- 06.19.20 2:06 AM
The 12 month payment and Flex Pay work totally different.It can be very misleading.With the 12 month they bill the whole amount at time of purchase then you have 12 months to pay it off in full.Its a different payment than the regular bill so you have to specify the amount paid you want applied to that balance then the rest goes toward the regular bill.If you don’t pay the full amount in that 12 month time frame then you are billed interest,etc for the whole purchase.Amazon has this same option so its much easier to make sure your payments get applied as you want by doing it through your online account at the Synchrony Bank website.Without reading the fine print most would assume you are billed monthly for 12 months but its not that way.