HP Chromebook return from Oct not posted after almost 1 month
I returned my burnt out Chromebook (and the printer) on Jan 31st. It still has not been refunded from Chino, CA even though they received it. Need help HSN. $329 is a lot of money to not be refunded when there’s your guarantee.
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Moderator- 02.15.20 5:03 AM
I’m truly sorry for this delay, @sharon818! Thank you for bringing this to our attention. The return shipping shows that your order was delivered on 2/5. It can take up to 7 business days for orders to be processed. I agree, it should have been refunded by now. For this reason, I was able to issue a full refund for you. You will see this back on your original method of payment within 72 hours. Thank you for your understanding!
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@hsn_angela thank you so very much for you lightning fast response and action! I am impressed and thankful. This is the Customer Service that I have come to expect from HSN for the last nearly 37 years I’ve shopped with you. Thank you again!
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- Moderator
- 02.15.20 7:55 PM
It was my pleasure, @sharon818! I’m glad I could help. We’re so glad to have you as such a big part of our family for so long! Thank you for shopping with us! <3
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Posted in Customer Service
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02.15.20 7:55 PM
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