Upset Customer !!

I just want to start off by saying I am so very disappointed in HSN. I have ordered things before and I’ve never had such a bad experience. My daughter order a laptop for my other daughters bday gift as they just lost their mother and I wanted to cheer her up a bit for the holidays and her Bday. The order was canceled due to my daughter not having the correct billing address as my card. My daughter deleted the card and created an account for me. She tried to reorder it but the account stated that the card was added to another account.

I called customer service with my daughter on 3 way and the representative stated that it would take 5 to 7 days to transfer the card to the correct account as well as 3 to 5 days to receive the preauth money back. These time frames are unacceptable especially the 5 to 7 business days to transfer a card. Anyway I was also told that I was able to use another card to order the item so I used another bank card and guess what “flex pay denied”. Why tell me I can use another card to buy the item on flexpay and hold up more funds if I’m not eligible. Wouldn’t it have been something to tell me in the beginning so that I wouldn’t tie up more of my funds. This is so ridiculous,and then comes the transferring run around. I spoke to 4 representatives and a voicemail *supposedly supervisor line*. I am still without a laptop and 240 dollars on hold for 3 to 5 days all because of their error in telling me I was able to order with a different card. I have never had any issues with QVC but HSN has been a nightmare. Researching has shown me that I am not the only one whose gone through this issue. Why not preauth my eligibility before preauth my bank account. Wouldnt that be more logical. I will be reporting this to the BBB along with whatever other platform I can use until my issue is resolved.