Return shipping charges on exchanges
Since when does HSN charge the return shipping fee for exchanges for size or color, especially if the new item has free shipping????? I have always dealt with agents who waived the fee on exchanges and today had a not too friendly agent who told me this was NOT the case. Who in their right mind would not just return the item and skip the exchange part if not completely satisfied? Most unpleasant conversation I ever had with customer service.
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I think Its crazy to pay a almost 15 percent return fee on a pair of 50 dollar pants.,that are the wrong size. I refuse to reorder in the correct size simply based on this. Exactly why I rarely buy from HSN anymore.
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So the FAQ I quoted and linked to that was deleted for no reason, is nothing more than a misleading lie? It does state, “Even if you simply want a different size or color, you can exchange an item online or by calling us,
- at no additional cost
within 30 days of the package being delivered.”. But because there is no restocking fee this is considered accurate even though there IS an additional cost for shipping back the item being exchanged.
I cannot believe with the customer base that HSN has that they not only have policies they do not disclose at all, such as the one exchange policy, but that the policies they do disclose are half truth at best. That is a terrible way to do business, but an even worse way to treat trusting customers.
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Member- 12.12.19 12:29 AM
Sorry for any disappointment with this policy, @liz1216. That is and has always been our return and exchange policy. We do not charge any additional restocking fees but there is a fee to use our easy return label.
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02.17.22 12:27 AM
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