ATTN Mod I need help please

brandidavis
12.10.19 11:39 AM

Hi there,

I need a price adjustment please on an order I placed yesterday. I bought the Today’s Special Korres lotion/shower gel and I also purchased the 10 piece body butter set which is now listed as a bonus buy—Can you please make the adjustment for me? Thank you so much!

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- brandidavis
- 12.13.19 6:42 AM
@hsn_krissy

Hello?? It’s been TWO days without a response? It’s bad enough that I just got the TS that I PRE-ORDERED to be sure I got the new Med Vanilla scent and guess what I received in the mail today? UNSCENTED! I called customer service and got the rudest agent who said well it’s now sold out so you can just send it back for a refund. Excuse me? I made sure I placed my order AHEAD of time to ensure I would receive one and because you all sent the wrong item, I am essentially sol? I was very upset with the way she treated me as I am a customer service manager myself and that is NOT the way to treat a customer who has received something they didn’t actually order. I decided to look online and see and sure enough the Med Vanilla was sold out, but you all still had auto ship available in it, so I knew there were some still available. I decided to call back and I got a really nice lady named Kathy. I asked her if you all could maybe send me one of the auto ship ones since this wasn’t my fault, she said sure. (The first agent should’ve OFFERED that to me!!!! but unfortunately she could care less) I couldn’t use my 6 flex pays that I had used on the single ship b/c it wasn’t an option, but that was okay at least I was going to get the product. She also said she’d credit me $5 for my troubles, which was very nice of her and I appreciate. Little things go a LONG way. After hanging up though I did notice that on my account she didn’t adjust the initial price to be the $39 that was the TS price that day, not $43. So, I need that fixed too please.

Also, this issue with the bonus buy I still need addressed. Tysm Brandi
- HSN_Krissy
  
  Moderator
  
  12.13.19 8:19 PM
  
  Hi @brandidavis, sadly we are unable to remove a coupon and apply a bonus buy once the order is processed. Bonus buy offers are not applicable to any 30 day price guarantee we have.
- brandidavis
  
  12.14.19 4:33 AM
  
  @hsn_krissy Ok, I will just return it, not a huge dea just.lost money for you all—did you fix the other issue? I need the price adjusted to what it was when I PRE-ORDERED it and to NO fault of my own you all sent me the WRONG set of UNSCENTED, not the new MED Vanilla. I should be charged the $39 not $43. Let me know when that is fixed please. Thanks
- brandidavis
- 12.13.19 6:31 AM
@HSNKrissy Can you please help??
- HSN_Krissy
- Moderator
- 12.10.19 3:51 PM
Hi @brandidavis, I took a look at the order and the Bonus Buy promo and sadly the Bonus Buy is not applicable to orders that coupons are used on.
- brandidavis
  
  12.11.19 5:59 AM
  
  I hope I didn’t come across as rude as I’m not trying to be, but I do want to make sure that I receive the discount that I feel I am entitled to as per your 30 day price adjustment policy. I understand I used a 5 dollar off coupon, but this is $15 dollars off. Big difference. Please just take the 5 dollar one off. I do understand I cannot use both. Thank you kindly
- brandidavis
  
  12.11.19 5:07 AM
  
  Ok, then please remove the coupon and I’ll use the bonus buy….otherwise I’ll just return it all. Thanks