As Is NOT Eligible for Standard Return Policies
Purchased an “as is” Slinky set. Arrived today but it has dozens of spots on it. Called customer service to return. Even though the description of this as is item plainly states that “standard return policies apply”, turns out to not be the case! Spoke to two different agents. Both confirmed I am stuck with paying shipping BOTH WAYS for this defective product because it was as is! Really HSN? Do you really think folks are willing to gamble on buying pre-returned items when they realize you don’t bother to inspect them before reselling them and that the customer assumes all responsibility for all receiving and return costs??? This is incredibly disappointing. Been shopping with you guys for over 20 years. I’ve spent thousands $$$ buying your products. Guess it’s time to part ways. This is a horrible way to treat your customers!
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😊. Thank you.
And I apologize for my emotional tirade last night. 😱
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I really am sorry to see that you’ve received your “As-Is” item with spots on it, @satchimosmom. I completely understand your frustration and I just took a look at the order and see that one of my fellow team members waived the fee associated with the Easy Return label so you may return it at no cost to you.
Conversation Info
Posted in Customer Service
3 Replies
10.03.19 6:10 PM
2 Participants