G by Guiliana TSV

diana818
2 months ago

I purchased the Mauve leather jacket at midnight when I saw it because I just loved the color. I knew it would sell out so I wasn’t going to waste anytime on that jacket. After the 2nd presentation I decided to purchase the blue slate because I thought the color was unique. I have been checking my order status for the mauve jacket and it just was stuck on ordering even though they charged my credit card. The blue jacket went though & I got a tracking # & it arrived last week.It only made more excited to received the Mauve jacket because the quality was excellent. This weekend it was returned even though it NEVER was SHIPPED. I am just so angry that I did everything right & ordered it right at midnight and yet everyone who ordered after me got their jacket & I did NOT. They are losing their most loyal customers & this is why. This isn’t the 1st time but it is the 1st time I really wanted something and I didn’t receive it. My garbage goes out tomorrow & I was so mad that I went & pull all the packing materials for the blue jacket. It might be returning it because everytime I wear it I am going to be madd all over again about the mauve jacket.

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- karen16
- 1 month ago
@bees_knees,

Dear lord! That experience you describe with diamond jewelry no less is my LITERAL nightmare.
If a corporation cares so little about its patrons, I agree…. We should cut waaaay down on our purchasing.

I order “insurance-worthy” jewelry from jewelry retailers I trust to use quality delivery systems.

I feel awful for you, but I’m relieved to know you got it. Even though it was handled WITHOUT CARE.
- karen16
- 2 months ago
…,Then there’s this issue as well…….

9 out of the last 12 orders I have placed have gone to never-never land with untraceable orders with no delivery date….it forces me to just wait around for when it might show up:
For example…..

Tracking Number: 92612909840956573253338997
Unfortunately there was an error retrieving your tracking information, please try again.

It either shows up with some rando dude putting it on my step then driving off OR it NEVER delivers at all.
- bees_knees
  
  1 month ago
  
  Yes Karen! Me too! My last several purchases had long, non UPS or non USPS tracking numbers that gave me the same error message. In fact, I had a diamond necklace that was left on my doorstep overnight because I had no idea anything was delivered since the tracking number NEVER WORKED!!!
  When I looked at my Ring camera I saw a random guy throw my necklace package up to my front door (I have a few steps up to my door) from the walkway and not even try t put it in my mailbox. With all the porch pirates, there was no attempt to actually deliver a package to my mail box OR MY PARCEL BOX on my porch and risk my package getting taken is TERRIBLE SERVICE. The driver couldn’t be bothered to take 5 steps to my mailbox nor ring my doorbell to even inform a delivery was made.
  
  I’ve thought twice about ordering anything more since this delivery service has been horrible.
  
  Please HSN — WHOMEVER the new delivery service is, PLEASE STOP USING THEM. They don’t care about the deliveries nor providing any tracking to understand when a delivery will be arriving.
- angie0215
- 2 months ago
You might not be missing much a friend of mine received the mauve and said she is going to return it the color is very dark and not as attractive in person as it appeared on the presentation also, she said the sleeves were very long for a petite she is 5’1.
If the sleeves were not long, she would return it anyway because the color is dark and drab.
I also don’t receive a lot of orders from HSN the jewelry isn’t in the box sometimes or I just don’t receive the package. Very annoying.