Non-tracking tracking

mssilver
6 days ago

I like to know when to expect packages so I can go down to my building lobby and look for them. Increasingly I am finding this message when I click on “tracking” in Order Status: Unfortunately there was an error retrieving your tracking information, please try again.
Trying again yields the same result. Eventually the package shows up and the only way I know is that Order Status eventually shows Delivered.
I get accurate tracking from QVC, plus they send me an email when the package is delivered. I wish HSN would adopt these practices.

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- mssilver
- 5 days ago
Thank you very much for responding. I do know that tracking is not available the same day a product ships. But yesterday, for instance, I received a package that had the same non-helpful message that I quoted above. In the future I will certainly check ups.com tracking.
- hsn_joel
- Moderator
- 5 days ago
Hi @mssilver,

I’m sorry for the recent trouble with tracking! I took a look at your recent orders, and the long tracking numbers that start with numeral 9—in the past they would be trackable at usps.com. It turns out they are now only trackable at ups.com.

These few orders, like many of our orders, were shipped using SurePost service. SurePost starts with UPS, but delivery is handled by your local post office. In the past, these tracking numbers would be trackable at both ups.com and usps.com. More recently, only ups.com is able to track them.

In the future, if a number doesn’t track, please try tracking it via ups.com. If it still won’t track, please feel free to reach us so we can take a look.

Please note, it is common that packages are not trackable the same day they ship, but this is simply that the details haven’t all been uploaded to the tracking system and is entirely normal. Tracking details are available the following day.