HSN WEBSITE — OMG!!!

azsun69
1 month ago

OMG — PLEASE do something about this miserable website — ACCESS DENIED ACCESS DENIED ACCESS DENIED. I have NEVER experienced such a miserable website than the HSN website. WHY can’t the problems be resolved so that customers can browse, shop, and TRY to have a little enjoyment.

sort replies - newest | oldest

- TEXASGIRL57
- 3 weeks ago
I’m still not able to log in, message reads not passing security check. Please ask the IT staff to take a look at this and thank you.
- jojo0472
- 4 weeks ago
cannot access my flex pays since yesterday getting a message we’ll be right back watch HSN TV? I was told they are aware of this and are working on it. I cannot even access the app and view my flex pays.
- azsun69
- 4 weeks ago
As of TODAY (6/2/26), there are STILL problems not being addressed

Internal Server Error – Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.9278ce17.1780418600.bc780c5

**Edited by HSN: Removed external link to comply with Community Guidelines**
- yellow-rose14
  
  4 weeks ago
  
  Today I was ordering from the phone app the Skinn Age Reset Advanced Night Cream and it kept say something like we are sorry there is an error with your order. I thought maybe it was sold out so I tried again and again. I came online to the website and say all these orders went through! Five orders of the cream. I tried to cancel it from the website but still got the we are sorry there is an error with your order.
  
  Then I called HSN Customer Service and did the automated thing to cancel 4 of these orders. It worked that time.
  
  This reply was modified 3 weeks, 5 days ago by yellow-rose14.
- hsn_shawn
  
  Moderator
  
  4 weeks ago
  
  Thank you for letting us know. We will report this to our I.T. department to have it addressed. Can you please let us know what you were doing/accessing when this happened and what device/browser you used? For example, were you watching the show or making a purchase? Were you on a mobile device or a computer and was it Android, Apple, PC/Google Chrome, Safari, etc. This will help us get to the root of the cause and fix it.
- cmd1
- 4 weeks ago
Today 5/31/26 on the front page of the website it says: “5 flexpays on everything, today only” however, nothing on the website is showing as 5 flexpays except Curtis Stone items but his items were 5 flexpays since yesterday. Not even the TSV for today is showing on 5 flexpays.

HSN IT department, please fix this issue. Thanks

This reply was modified 4 weeks ago by cmd1.
- ennui
  
  4 weeks ago
  
  I’m seeing 5 flex pays now. Maybe it’s been fixed?
- SCHILTZIE
  
  4 weeks ago
  
  I have the same issue. The item in my cart will only give 2 flex pays. I won’t be ordering it today then. I did see the same item on Amazon so maybe I will purchase it there instead. Either that or I will save it for later. Why does HSN have to be told by the customers when something is incorrect on their website? Don’t they employ people to monitor these things?
- tom1232
- 4 weeks ago
When I try to view my cart and checkout it keeps on going to HSN will be right. This has still been going on since Memorial Day. I chatted about it will it ever be fixed.
- Silv
  
  4 weeks ago
  
  I just got the same message. /sigh. Pretty sure IT has been outsourced at this point, so we are getting what they pay for.
- ennui
- 1 month ago
I AM SO TIRED OF VERIFYING THAT I AM HUMAN FOR EVERY POST.
CLICK THE CROSSWALKS. CLICK THE MOTORCYCLES. CLICK THE LIGHTS. CLICK THE STAIRS.
MAKE IT STOP!!!
- angie0215
- 1 month ago
I haven’t had any issues but a friend of mine can’t access HSN on Facebook it is up and running but she can’t access it at all. Weird.
- SHARON818
- 1 month ago
Looks like it’s fixed now – at least for me. Thanks!
- HSN_Jordan
- Moderator
- 1 month ago
@azsun69, @oodiebom, @jazzy333, @sharon818, @rustythedog, @betsyma184, @ennui, @karen16, @lady81, @kariep

I completely understand how frustrating it is to deal with technical glitches like this, and I really appreciate your patience while we work to get it sorted out!

Our IT team is actively looking into this issue, and they wanted to check in on your specific experience to see if things have improved. Are you still getting that “Access Denied” error message in the website header, or is it happening for anyone else on the site?

Please let us know what you’re seeing on your end so we can pass those details right along to our tech team!

This reply was modified 1 month ago by HSN_Jordan.

This reply was modified 1 month ago by HSN_Jordan.
- jazzy333
  
  1 month ago
  
  mine is also fixed thank u
- OODIEBOM
- 1 month ago
DITTO
- jazzy333
- 1 month ago
me also
- sunshine
  
  4 weeks ago
  
  mine is fixt too
- SHARON818
- 1 month ago
This always happens on holiday weekends.
- Rustythedog
- 1 month ago
ME TOO !!!
Access Denied
You don’t have permission to access “http://www.hsn.com/community/header?” on this server.
Reference #18.960c0317.1779733349.e70a67bc

https://errors.edgesuite.net/18.960c0317.1779733349.e70a67bc

Access Denied
You don’t have permission to access “http://www.hsn.com/headernoajax?” on this server.
Reference #18.69643017.1779733082.72586341

https://errors.edgesuite.net/18.69643017.1779733082.72586341
- HSN_Jordan
- Moderator
- 1 month ago
@azsun69, I am so incredibly sorry for the massive frustration this is causing you, and I completely understand how it can be exhausting and ruins what should be a great shopping experience.

Please know that this is absolutely not the experience we want you to have with us. I am reporting this technical issue directly to our IT and Web Development teams right now so we can get it looked into and corrected immediately.

Thank you for speaking up and bringing this to our attention. We want to get you back to browsing and enjoying your time on our site as quickly as possible!
- betsyma184
- 1 month ago
ME too! I thought it was just me???

Access Denied
You don’t have permission to access “http://www.hsn.com/community/header?” on this server.
Reference #18.960c0317.1779726359.e35fd752

https://errors.edgesuite.net/18.960c0317.1779726359.e35fd752

Access Denied
You don’t have permission to access “http://www.hsn.com/headernoajax?” on this server.
Reference #18.960c0317.1779726493.e3779b2b

https://errors.edgesuite.net/18.960c0317.1779726493.e3779b2b