Website Problems

@nursemom56

I am so sorry you were unable to log in. I have emailed you a password reset email. Please reset the password and try logging in again. Hope this helps!

I’m sorry you’re having trouble logging in. I’ve checked on our end and everything with your account looks normal.. I would suggest clearing your cookies/cache and trying again. This can also happen with VPN or security software especially after an update. You could try logging in without them active. Logging in from a different browser and/or device is also a great way to narrow things down. If none of this works, you can troubleshoot live with an agent by accessing Live Chat from the bottom of our homepage.

HSN isn’t recognizing my login email address and/or password. I even changed my password thinking that would help. But no success. I cannot order any products. I have been using the same email and password for years. It just suddenly stopped. Please advise!

Hi there, @three4me. I responded to you in another thread you posted within. We can continue here. I’m really sorry this has been such a frustrating experience. A full year is definitely too long for this kind of issue. That’s not what we want for you, and we appreciate you letting us know.

I’d be happy to help take a closer look—could you share:
• Are you using the HSN app or a browser?
• If it’s the app, is it up to date?
• If you’re on a browser, which one are you using?

We want to get this resolved and make your shopping experience smooth again as soon as possible. 💙

Hang tight, @shelby6915! We’re experiencing a small tech glitch, but our team is on it, and we’ll have everything back to shopping-ready in no time. We appreciate you sticking with us!

I cannot get into any categories…I can access website but cant get in to the categories.. it is denies me access.. never had this problem before with HSN.