Complete waste of a day, thanks HSN
My friend & I decided to take today to drive to the HSN outlet in Largo. Being a holiday, I first checked the outlet page on this site and called the automated line. Hearing normal hours we made the drive only to find a sign on the door saying closed today and tomorrow for inventory! An hour & half drive for that (each way)! Is there some reason why HSN is keeping it a secret? Too much to put on the site page or heaven forbid, the automated phone line for the outlet? Complete fail of communication, as we were walking back to the car I saw several others heading for the door, only to find it locked. It’s like HSN doesn’t care &/or want customers.
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I’m so sorry for the frustration and inconvenience this caused, especially after such a long drive. You absolutely should have received accurate information before visiting, and I apologize that this wasn’t communicated on the site or phone line. I’ll be sure to share your feedback with the appropriate team so this can be addressed. Thank you for bringing this to our attention!
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Posted in Customer Service
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01.20.26 2:06 AM
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