Another WEONG Color item got sent to me- Please note I am returning for a REFUND

ultraviolet008
12.30.25 10:59 PM

Hello,
I would like it to be noted under Order ID# that I received the incorrect sapphire color (once again) today. I used the UPS return label to promptly return the wrong item.
This is the 2nd time I have received the incorrect color, which is disappointing.

**Please notate under my account and this Order ID # that it has been sent to return, and I request a FULL refund to my original method of payment**

Thank you.

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- hsn_kymberlie
- Moderator
- 01.02.26 1:40 AM
For security purposes the order number has been removed from your post. I truly apologize for the inconveniences you’ve experienced with your orders, @ultavioler008. This delay is equally disappointing, and we appreciate your grace with the busy Holiday Season. If for whatever reason the order doesn’t arrive, we will happily make you whole including any discounts applied. The tracking has updated recently and is scheduled to arrive on 1/3. Regarding your return, I see the return label for the other order does reflect that it has been waived so that you will not be charged. I hope this information is helpful.

While you are free to make returns within 30 days (or postmarked by 1/31/26 for any eligible Holiday Returns) there is a charge for using our EZReturn label for unwanted items. $7.95 for items under 5lbs and $9.95 for items 5lbs and over unless damaged/defective or, in your case it was an incorrect color. You may also choose to return on your own. Please let us know if you have any questions.
- ultraviolet008
- 12.31.25 6:00 PM
Can someone address this?
Your ordering/warehouse fulfullment process is not working well, and even though it is free to return items, I’ve had to soend time and gas, duribg the holliday busy season, to return items I received as an error on HSN’s part. This is extremely unacceptable.
- ultraviolet008
- 12.30.25 11:28 PM
I also have a question:

I have another order (Order ID#) that has been shipped, but not delivered as of yet. It seems to be taking the “scenic” route via USPS. I realize this is not HSN’s fault.
I wanted to ask, if for some reason this item doesn’t get delivered to me in a timely manner, or gets mis-delivered, what recourse do I have? I just want to make sure I’m made @whole”, since this whole ordering experience, repeatedly receiving the wring item, etc. has been a negative experience.
Thank you again for a reply.