HSN canceled my order for this Christmas gift!

sableux
12.16.25 2:02 AM

I ordered two of these on Nov. 27th – “Officially Licensed NFL Skyline FAN-mily Throw by Pegasus Sports – 49ers” for Christmas gifts for my daughters. One was shipped but the other kept saying “packaging” so I called customer service and they assured me that I would still receive it. I was also sent an email this week saying I would still receive it by Christmas. Today I received an email telling me they had canceled my order because it’s sold out!!!!! This is the WORST customer service I’ve ever experienced from any store or online shopping channel. Truly unbelievable when I placed the order the first day they became available on Nov. 27th.

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- hsn_shawn
- Moderator
- 12.16.25 4:59 PM
I’m so sorry we were unable to fulfill half of your order. We really want you to love shopping with us and trust us wholly. We have added a courtesy credit to your account that is valid on any order in the next 30 days. I hope all future orders are perfect and I’m sorry again.