WAITLIST: VAPORWARE

GemFX
2 months ago

WHAT IS GOING ON HSN >Why is HSN offerring an item that does not exist?

837-857
Bellezza 20″ Bronze CZ-Accented Spiga Chain Y-Necklace

says 11 left.just tried putting this in my cart – says JOIN WAITLIST

I DID TRY to order this back in JULY, the message was the same – JOIN WAITLIST so I did and after 45 days my order was cancelled. meanwhile it seems HSN is booking orders for vaporware items. if they get an order in the pipeline helps their bottom line?

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- GemFX
- 2 months ago
thanks for your reply.funny thing though, this necklace has been on clearnace for many months – i believe I added it to my “favorites” over a year ago. has been showing “11 left” in all that time. so where is the darn thing? you guys should ask Paul Woods !
- hsn_kymberlie
- Moderator
- 2 months ago
I am so sorry for any frustration with the Waitlisted Necklace, GemFX. Your shopping experience is our main priority. Waitlist means that we do not currently have that specific item however, we expect to receive more in the near future. It’s true, we do allow 45 days for waitlist items to be fulfilled. If for whatever reason the order is not shipped out by then we will cancel your order. Your honest feedback is valued and will reach our leadership for consideration. Thank you for sharing this with us as we aim to do better.