Long waits for orders

aureallis58
01.30.25 2:07 AM

Why does it take so long for my orders to ship anymore????? My last order was placed on January 24th and as of today,January 29th, my order has Still Not shipped. Why???????
I have become Very disillusioned with your customer service in recent months. I also do not order as much anymore because of it.

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- hsn_regina
- Moderator
- 01.30.25 3:28 AM
I truly apologize for any frustration you’ve experienced, @aureallis58. I understand how important your orders are to you. I want to reassure you that one of your orders placed on January 24 was shipped successfully on 1/27, and the remaining orders were shipped out today. We are doing everything we can to ensure that all items arrive by 2/2. If anything changes, we will reach out to you right away. Thank you so much for your patience and understanding during this time!