Return Funds
Hello!
I was initially dented flex pay had money taken out of my account. So I was instructed by an HSN representative to go in and place a order and just pay in full which I did. Unfortunately, my money was taken out of my bank account and then my order was canceled after being paid in full!!! My bank has been notified and stated HSN needs to put in a request for the money to go back into my account now!!!
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Moderator- 2 weeks ago
I am very sorry you had trouble placing your order with FlexPay, @ta194. It looks like your order was canceled because we can’t approve prepaid cards for this payment plan, especially on larger orders, since they’re usually not linked to a bank account or credit line.
About the charge you noticed, we don’t actually take money from your account when you first place the order. Instead, we put through an authorization to make sure there are enough funds to cover at least the first payment. This is just a temporary hold, and your bank usually releases it within 72 business hours. If it’s been more than that and you’re still seeing a pending charge, I recommend reaching out to your bank for help. If you have any more questions, feel free to ask!
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2 weeks ago
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