HSN Card billing before item has shipped
I received my online HSN card bill yesterday which listed a charge for an item which is still listed as ‘packaging’ today. I thought items were not billed until shipped and am wondering if this is new. Would appreciate HSN feedback.
-
I have two items I ordered last week 12/2/2025 there still in packaging a week now which means there not being shipped. when qurate finally plunge sing HSN in to the ground to no return, will need a new home shopping network that carries everything bras panties, Hanes, fruit of the loom, that’s my size, tolit treedish cloths dish towels, just to name a few being all stores are closing besides everyone is buying on line.
-
I suspect this is also an issue with the website. I have had orders in “packaging” for a few days and then “shipped” and “delivered” on the same day.
-
Agree. Not an issue with the website. I can see in myUPS and USPS that they haven’t even printed labels yet.
-
It’s not an issue with the website. It’s normal practice for HSN. they been doing it for years.
-
-
This is occurring VERY frequently. Placed orders for 16 items during Black Friday weekend. HsN FULLY charged me for ALL 16 items on 11/30/25. 5 of the 16 items shipped on 12/2, the other 11 are all still in “packaging” as of today 12/5) despite being fully charged and posted to my credit card on 11/30/25. This is an illegal practice and I am extremely frustrated as HSN is taking its sweet time to ship items despite a 12/8 delivery date being provided.
-
Wow, 16 items? That’s power shopping.
It seems to me that HSN needs to make sure the credit card is good before they proceed to shipping. Cards do get declined. -
The did the authorizations to ensure the card was valid on 11/28. They pushed them through from pending (authorization hold) to posted (fully submitted and charged to card) on 11/30.
-
-
that’s correct. it’s not new, HSN has been doing it for ever. the problem is, no one complain about it so HSN has gotten away with it for years. if you don’t like it and you feel it’s wrong, you need to call your attorney general in your state you live in and if you know others who feels the same, get them to report it to their attorney general too. it’s time we put an end to it because yes’ HD isn’t supposed to bill your credit card until it ships out. Kristie and the other moderator are covering for HSN because now there getting scared.
-
Item #771160 – Order #**********. I received my online bill on Nov. 16 and it was shipped on Nov 18 .First time this has happened.
**Edited by HSN: Removed order number to comply with Community Guidelines**
-
Moderator- 11.19.24 11:06 PM
Thank you @bobzi, do you mind sending us an email with a copy of your bill showing that this item was billed? Also have you reached out to Synchrony Financial regarding your bill and the charge for this order?
You can email a copy to hsnsocialcare@hsn.com
-
That’s a lie. HSN charges your credit cards as their processing your order. I’m a long time customer and have been since 2002 and HSN has always charged my credit card as they process my order weather on the phone or doing it on line. their not supposed to but they get away with it. the moderator lied to you. if you chose flex pay, they bill your card for your first flex pay including the tax. HSN never waits to bill your card until it ships.
-
- Moderator
- 11.20.24 12:24 PM
Hi @sunshine, any time an order is placed, an authorization is placed on your card. An order is not physically charged in our system until the order ships.
We appreciate your feedback and request that you keep all comments respectful of all HSN employees and other community members.
-
-
- Moderator
- 11.19.24 7:32 PM
Hi @bobzi, that’s really odd as we do not charge a customer until the order ships. Do you mind sharing the item number in question?
Also, for faster service, I would recommend posting to our Customer Service forum.
-
what’s odd about it?. HSN has been billing our credit card for years and years and years and get the bill for it before getting the items ordered. HSN hasn’t gotten cought yet because no one has reported them . they take out the first flex payment that’s why I now pay in full
Conversation Info
Posted in Health & Wellness
15 Replies
6 days ago
5 Participants