exchanges
Your replacement order for the DG Virtual Stretch Skinny Jean, order number xxxxxxxxxx, is on its way to you at no charge. It is important that you return the original order within ten days of receiving the replacement. Be sure to package the item as you received it, follow the instructions on the reverse side of the original packing slip and insure the package for the full purchase price.
If you do not have the return label, click here to login to your account, view your orders and print a return label for your purchase. If you have any questions, please contact Customer Service via Chat, or by calling 800.284.3900 between the hours of 8–1am ET, seven days a week.
Sincerely,
HSN Customer Service
I sent them back right away. I have called about why my order status does not show as returned.
**Edited by HSN: Removed personal information to comply with Community Guidelines**
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HSN social team gave me a refund as they could see it was in transit. I just want to thank them for taking care of this.
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I have notified the PO that my return has not moved since Sept. 24th. It was mailed on Sept. 18th. There’s nothing else I can do at this time. It went to CAROLINA, PR 00984
September 20, 2024, 5:31 pm. Last report was In Transit to Next Facility
September 24, 2024. I don’t know if this is due to the hurricane or not. Thank you, Donna Donah
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This is why so many people get upset. I love DG2 & I need tall jeans. I can’t find any in my area. I don’t think there are many options as good as DG2. I am all set for jeans at the moment. Thank goodness. I guess they should be there very soon.
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The total turnaround is about 15 days for returns. I do show this items is making its return with UPS.com tracing your USPS/UPS # 92023999991057574254411768 This has not yet made its delivery back to our warehouse.
The transcript has been requested to be sent to your email address upon completion of this chat.Kymberlie: I see your order has been noted, no further action is required.
DonnaD: Great! Well, you do know that it being returned?
DonnaD: I never had a problem like this before.
Kymberlie: Yes we do. Sorry for the concerns with this.
Kymberlie: Anything else today?
DonnaD: So I don’t have to do anything?
Kymberlie: No further action is required. Thank you for reaching out about this.
DonnaD: Thank you! I keep getting different answers. I am saving a copy of our chat. I appreciate your help.
Kymberlie: I appreciate your business here at HSN. Have a great day and thank you for chatting with me! -
Moderator- 10.03.24 6:15 PM
I apologize for the delay, @donahda. I’ve reviewed the order and was unable to see that the original was returned. The EZ Return label I have listed for this order doesn’t show as being used. We would be happy to help locate your return.
Please provide us with the return tracking number, as well as your Order Number at HSNSocialCare@hsn.com. We would also be happy to assist you directly at 800-933-2887. Thank you for your patience and understanding.
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I used the EZ return label. When I talked to CS, they said it was in transit. I would like to know what’s going on. The tracking # is 1Z1VV3229032063883.
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I also asked under HSN CS community about this being a problem. Now I’m getting emails to send them back? I saved my chat conversation from last week. I get my orders within 4 to 5 days most of the time. I think you need more people processing returns & exchanges.
Conversation Info
Posted in Customer Service
8 Replies
10.09.24 9:40 AM
2 Participants