HSN is becoming a big headache….

jmc1365
09.28.24 8:32 PM

I shop here for the convenience you were once known for.
But, now it’s become such a hassle. You gave a 20% coupon in the app and I used it only to cancel my order.When I ordered the coupon was successful.Yeah! But, no shows up full price in order status.
What is the problem? Then I sign up for paperless statements,only to get a letter saying,they can’t send my statement because my email address must be wrong.No!No! That’s not the case,email is fine.Something is wrong on their end!Sorry! I don’t have time for nonsence phone calls! And, searching for my statement!Give me the bill and it’s paid!Please bring back that once hassle free shopping.I’m almost ready to give up shopping here!I once loved it here,but not so much anymore.

sort replies - newest | oldest

- msmain
- 10.10.24 3:34 PM
I so agree. I just called to change something on a order and the woman didn’t let me finish my statement and transfer me. I have already been on hold on another line for HSN for thirty-eight minutes at that time, so now I am still on hold for something that I can’t change on line. The rep was so rude. OMG!
- PARKERSON
- 10.08.24 2:01 AM
I reached the same conclusion. There are other places we can shop!
- PARKERSON
- 10.08.24 1:59 AM
I agree with you completely. The reps are really nice, however, they can only do some to help.
Let me tell you my nightmare, which happened last Wednesday night. I only ordered one single item through Express Checkout, like I do, when, I only want one item and nothing in my cart or favorites or anything else. When, I checked my Order Status, I saw other items being processed. I found out later, HSN ordered me 42 items, and I started canceling orders left and right. Talk about freaking out! And though I called HSN, except for the nice reps, others in Corporate and Customer Accounts Department could not have cared less what I was going through. They charged $2,578.59 to my credit card, which was over my available credit. Though I like some of their hosts, and their reps, and some items, I do not plan to do business with them any more, even though I have for decades. They hide by not giving out phone numbers or ways to reach them. In my opinion, the head people for HSN, that I dealt with lack good ethics. They did not care about me as a customer, one little bit. Now, I don’t care about them.
- hsn_lynne
- Moderator
- 10.01.24 3:33 AM
We certainly value your feedback, @jmc1365. I have put in a note to our leadership to let them know of your frustration in dealing with Synchrony. As always, I’m happy to help!
- PARKERSON
  
  10.08.24 2:12 AM
  
  Moderator, you sound great. Too bad you are not in Corporate or the Customer Accounts Department, where they do not care about their customers, like you do.
  Today, I filed a Fraud Complaint against HSN after they ordered 42 mainly different items, instead of the one item, I was ordering. They charged my credit card $2578.59, which left my credit card with no available credit. And they did not mind a bit, that I would not have any available credit for 7 to 15 business days. Well, they just lost my business. I don’t trust the high ups there, at all.
  I haven’t had a meal, since last Wednesday, and it’s now the end of Monday. They don’t care.
  I hope nothing like this happens to anyone, here, but if it does: be prepared to see who they really are, and just a hint, it’s not pretty.
- hsn_lynne
- Moderator
- 09.29.24 7:33 PM
I am truly for the frustration caused by your 20% coupon code not working properly, @jmc1365. We always want those codes to be trouble-free. We are always happy to assist with these situations. I see the most recent order that was canceled, and have issued you some KA$H on your account that will more than cover the original 20% off. The KA$H is good until 11/28/2024.

I apologize that I am unable to handle the statement issue. Because that card is owned and maintained by an outside banking institution, you will need to call Synchrony Bank at (844)-889-9676 7:00 AM EST- 2:00 AM EST, 7 days/week.

HSN Cardholders can also reach a Synchrony customer service representative from 7:00 AM – 2:00 AM ET, 7 days a week, via live chat at hsn.syf.com!
- jmc1365
  
  09.29.24 11:49 PM
  
  I appreciate your response and the spendable cash,it’s quite kind.
  As far as the CC issues, its a big hassle with this company and I would hope HSN can put the pressure on and let them know to quit aggravating your customers.I understand its not your fault but you can let them know your getting many complaints from your customers!Thanks for listening.Feed back is a good thing!