Unacceptable

I placed an order using a promo code that was sent to me via email ($15 off when you spend over $30). I reviewed my order which reflected the promo code application, and pressed “submit order” when I noticed AFTER I submitted the order that it reverted back to the price before promo. I called immediately and the person I spoke to said this is not uncommon and it also happens to her! She could not explain why it happens to some people, calling it a “glitch”. She advised me to either 1. Cancel the order and try again or 2. Call back in 24 hours, and they can apply the promo to my order. She told me that is what she does when it happens to her. Because of that and not wanting to risk it “glitching” again, I opted to call back the next day. When I did, the customer service person told me she could not apply the promo, saying it would need to be applied the day of the order placement! I asked her to cancel the order so I may have her manually place another order with the code and she told me it was too late since the order was in packaging! I asked her to transfer me to a supervisor. The supervisor told me the same thing and offered a $15 credit to my account for future purchases. I rejected the offer because I don’t regularly shop HSN but chose to purchase what I did due to the promo. I could have easily picked the same item up at my local Nordstrom Rack. The principal, though, is that I agreed to the amount that showed on the review order page when I hit “submit order” and then it switched to the regular price and charged me. That is stealing! I did not agree to that amount. That is just unacceptable and, frankly, is a scam!! The supervisor eventually said he would remove my last flex payment to compensate for the mishap, which I appreciate but how many people are victim to this? Did you experience something similar?