AAA…Cashback Issue

I make many HSN & QVC purchases, but NO (Zero) AAA Cashback Dollars are flowing into my AAA Account from HSN or QVC as promised. I have not seen my order activity flow from HSN to AAA since 2022.

3/1/22 AAA HSN Online Order #433xxxxxx-2efg8n from 2022-01-30 16:43:58 3.51

I know the AAA System is working because activity from my Walmart.com purchases flow through and I get my cash back credit.

What is the PROBLEM with my HSN and QVC transactions?