Autoship Errors Continue on Sale Prices that Revert to Full Pricing

clm827
06.11.24 10:27 PM

I buy a lot of products on Autoship. I am SO tired……of calling & asking for a Supervisor to correct the pricing errors. I order beauty items at one price, see it at this price under Autoship during processing, then it converts back to original full price BEFORE item ships. I have literally called FIVE times to correct products & spent time a lot of time on the phone correcting this pricing with the Supervisor one item at a time. Over the weekend, I had more than 4 items corrected, one was corrected wrongly so I just deleted it.
Yesterday Perlier offered 3 beauty products I have used for years on autoship, I ordered them. Today when I checked autoship, items have reverted back to original high price. The process for correcting this needs to be streamlined, Live Chat cannot help u!!
Please where is the quality assurance issues for these items pricing????

sort replies - newest | oldest

- kevin2009
- 07.13.24 7:53 PM
ALSO IT CAN TAKE UP TO 3 BILLING CYCLES TO GET CREDIT.
- kevin2009
- 07.13.24 7:30 PM
I JUST CANCELLED 5 ITEMS ON AUTO-SHIP . PRICE CHANGE IS NOT SOMETHING I SHOULD HAVE TO CHECK EVERY TIME I GET A ITEM,
- 1DOM
- 07.11.24 1:58 AM
I just canceled so.w items today they told me that there is nothing they can do
- clm827
- 06.13.24 1:02 AM
HSN will honor it however u have to call & ask for a Supervisor, they will adjust the item(s). I have done this 5 times already, now I have to do it AGAIN after talking with someone on June 8th for 8 minutes, getting disconnected, then calling right back & spending 22 minutes talking with a supervisor. My total time on Saturday June 8th to get several items corrected was 30 minutes!
- bobzi
  
  06.13.24 12:30 PM
  
  After reading about your time on the phone, cim, I am going to go with cancellation!
- bobzi
- 06.12.24 1:05 PM
I never had this happen until yesterday when I ordered Perlier’s Youth Creator on auto ship. I checked it after and the next shipments are showing up as $260!! Will cancel after receiving the first shipment but this is very strange and will be quite a shock for those who don’t check and receive a second shipment at this unreal price. Hope HSN gets this one fixed.
- Joodi
  
  06.12.24 11:47 PM
  
  The same just happened to me …. so frustrating! I am being told that the item says price is good on “first shipment only.” Well it does not!!!