HSN won't let me cancel an order because the request was after midnight
I’ve been with HSN since 1997. I’ve never had a problem cancelling an order even the next day. Tonight, I ordered a mattress around 10:45pm, got confirmation at 11:05pm, called at 12:45am two hours later. Customer rep was very nice, but told me he couldn’t cancel the order, even though it was only a little over an hour old because it was after midnight. I’m not a happy customer. Now I have to pay to have the mattress shipped back when it arrives. I don’t think I will be ordering from HSN again for a long time, if ever.
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Moderator- 05.20.24 9:21 PM
I’m sorry for any inconvenience this may have caused. I want to express my sincere gratitude for your continued support as a loyal customer. Unfortunately, we can only accommodate order cancellations if they are made on the same day before 11:59 pm EST. However, when you receive your order, please don’t hesitate to contact us. We will assist you with the return process for the mattress to ensure your satisfaction.
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05.20.24 9:21 PM
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