coin program problems

zak428
10.23.23 8:42 PM

program constantly skips order, delays shipments for months, all you get from customer service is apologies that mean nothing. They tell you that somebody will get in touch with you, but nobody calls.

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- Jacqueline1437
- 12.06.23 3:57 PM
Not only that wait until u see charges for payments interest charges are 65 a month plus ur payments this card sucks I can’t wait I will never buy from hsn again 41 dollors for interest and when u pay it they charge for paying 25 dollors yes watch it they do stink
- HSN_Krissy
- Moderator
- 12.05.23 5:40 PM
Hi @zak428, I wanted to let you know that we are looking in to why two of your shipments haven’t shipped yet. Once I have more info, I will touch base with you.
- zak428
- 11.25.23 1:00 PM
How long does it take to get a response from somebody at HSN, been waiting for a while since my last correspondence with them.
- HSN_Krissy
  
  Moderator
  
  11.29.23 2:44 PM
  
  I am very sorry for the delayed response, @zak428. Let me see what I can find out for you about the two coin shipments that are on backorder.
- zak428
- 11.10.23 4:54 PM
What about the June 28th order that was not shipped
- zak428
- 11.02.23 5:29 PM
Again called HSN about the coin situation being delayed, and just got a bunch of I’m sorry don”t have any information on that problem.
- zak428
- 10.29.23 2:30 PM
Again another apologize that means nothing. The program is the Women in history coin program. Also a new coin was to be shipped on Oct. 28th and again extended delivery. Now that is two coins that we are waiting for.
- HSN_Angela
  
  Moderator
  
  11.02.23 8:28 PM
  
  I can understand your frustration, @zak428, and I will do my best to help. The most recent order was processed on 10/28. Usually, orders will arrive within 3-7 business days, however, there was an unexpected delay through the manufacturer. Rest assured, the order will arrive on or before 11/27.
- HSN_Krissy
- Moderator
- 10.25.23 11:12 AM
I am sorry to hear that you’re having difficulties with not receiving shipments in your AutoShip, @zak428. Do you mind sharing which AutoShip it is, and I’ll see what I can do to help.