E Pay Nightmare

pajewelryno1fan
07.29.23 2:46 PM

Called Synchrony Bank because I wanted to pay more of my easy pay balance than my new balance talked to a person and she said just give me your checking account number and I will make the adjusted payment amount got a email the next day saying my payment was successfully submitted kept checking my checking balance and no hsn payment showed up waited a week went to my statement on line and saw that my payment that I was told was paid was rejected Called synchrony bank and ask them why and most important why was my payment rejected did not have a answer long story short I will never use epay again

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- mookie457
- 08.25.23 9:16 PM
The one thing I never had a problem with was changing my credit card for flex pay. I am not sure what is happening with other accounts, but that is one problem I have not encountered. I do not have an HSN credit card, though.
- donahda
- 08.25.23 2:15 PM
Me either!!! I changed my payment method on my flex pays & have been waiting to get reimbursed since May 23rd. Never ever change a payment method. HSN gets paid twice! They should not allow this practice. They don’t notify Synchrony bank that you’ve paid anything. I as so mad at HSN right now.
- donahda
  
  08.31.23 6:37 PM
  
  Synchrony bank & HSN has been of no help at all. I don’t understand why in April my flex pays showed zero owed. My HSN credit card had me owing around $1500.00 I paid them & will investigate more myself. It will have to wait until after Labor Day. I am disgusted.
- donahda
- 08.04.23 4:24 PM
Flex pays are a nightmare! HSN allows you to change your payment method but HSN credit card still charges for all flex pays! Never again will I use flex pay.
- Valk
- 08.03.23 10:44 PM
The bank has nothing to do with paying your flex pay. I go under my account, manage flex pays and pick what I want to pay. I have never had an issue with doing it that way.
- donahda
  
  08.26.23 3:46 PM
  
  HSN_Krissy Moderator 6 days ago
  Hi, I am sorry to hear of your experience. If you pay your FlexPay with a Visa, we wouldn’t notify Synchrony Bank because they have nothing to do with a charge to a different credit card for another financial institution. I changed my payment method to my Visa. I have been fighting with my HSN card since May 23rd. They billed both cards! If that’s the way it is why does HSN allow you to change your payment method? They get two payments. I did that with many orders or I may have never noticed it. I am sure it has happened to me in the past. I am really upset. No help from HSN!!!
- donahda
  
  08.31.23 6:40 PM
  
  And I still have no answer. I had a zero balance with HSN & my HSN cc had me owing almost $1500.00. If you can explain how that happened I would be very happy!
- donahda
  
  08.14.23 4:21 PM
  
  I changed my method of payment to my Visa card. The HSN card still charged all the flex pays. My items are in dispute & I have the paperwork to prove it. I will just have to wait. Do not change your payment method. I should have never used flex pay because I don’t need to. The return process takes so long I guess that’s why I use flex pay.
- angiep
- 07.29.23 10:05 PM
I typically pay off flex pay ahead of time directly through the HSN site in the “manage flex pay” area. I believe the bank really has nothing to do with flexpay except accepting the monthly charges from HSN.
- donahda
  
  08.27.23 12:49 PM
  
  I changed my flex pay to my Visa. If you read above a moderator said they do not notify Synchrony bank if you pay by a different method. Why HSN allows you to change a payment method is not right. If they don’t notify you HSN card they get paid twice!
- pajewelryno1fan
  
  08.04.23 2:05 PM
  
  Thank you I never knew you could go to your account and pay off the easy pay I did that and I feel so good not having a monthly payment hanging over my head and I do understand the bank has nothing to do with the easy pay