i see email no longer accepted and my item is defective pls help
my angel on stick does not work. my son is an electrical engineer checked the solar charged batteries etc it just does not light up at all as needed. I would love one that works, so will be happy to send this back for one that is not defective. but i would like a label prepaid as this is not my fault please. or some fair expense credit or whatever thank you, Jay
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June 19th: Just received HSN email: RETURN CONFIRMATION
Thanks for helping get this, all OK now it seems! -
well, hi. i thought we were good. i got the works-fine replacement weeks ago and using the provided label and packing slip and package i returned the defective one to HSN as instructed weeks ago…the UPS tracking number (avail if u need again) shows Piney Flats TN recvd on June 8 2022 by accepted by R.MANESS…. so now I am confused. on June 17 a day ago i get a new email from HSN dated june 17 saying they are sending a replacement please return the old one and request a return label as needed etc etc…
so i am very confused and a bit annoyed can u please help again? thank you Jay
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…and the NEW angel arrived! Right out of the box put the battery in and switched it ON and lit right up, so pretty! Used the box (and label received) to send the non-working one back.
THANKS AGAIN!
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Moderator- 06.07.22 12:39 PM
I am so glad you got your replacement, and it works wonderfully, @jkdood! We’re here any time you need us.
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Wonderful prompt service response thanks! email received with label and we will be returning item as req and looking forward to receiving replacement! Thanks so much!
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- Moderator
- 06.02.22 4:09 PM
You’re so very welcome @jkdood. Glad I was able to help out.
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i checked the exhart site. we left in sun 2 days as they suggest and also made sure the switch is in ON position. we see no tab to remove nor do they say there is one. Still wont light up at all. thank you.
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- Moderator
- 05.31.22 5:11 PM
Thanks for responding @jkdood! I’ve issued a replacement order that will process tonight at Midnight ET and you should receive it within 3-7 business days. I’ve also sent a return label to the email address we have on file to return the original item. The fee associated with the label has been waived.
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oh hi i see the email that came is no-reply (i tried)
yeah my son says no tab, u have to insert AA rechargeable battery. i think he tested and was juiced but still no light. he let solar charge try too but no lights at all go on. thanks for suggestion. -
- Moderator
- 05.30.22 12:38 PM
I really am sorry to hear that your item isn’t lighting up like it’s supposed to, @jkdood. I’d be more than happy to look into this for you, but before I issue a replacement, I know that usually solar lights or items that use solar usually have a plastic tab in the back that once removed activates the batteries to work. If you can advise that, I can get a replacement sent out.
Conversation Info
Posted in Customer Service
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06.19.22 8:18 PM
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