Lost in the Mail ; May I have a Refund/Cancellation?

I ordered Healthy Hair, Skin and Nails – 120 Capsules for $29.90, ITEM 729-192, on December 22, 2021. Order Id: 1794038928. It has never arrived. USPS stated that they have it, but will not deliver it.

I have no idea what is going on.

If for some reason a refund/cancellation cannot be done on this lost item, may I be sent a new bottle at the lower price being advertised of $25.90?

Please let me know,

Thank you,
Dawn