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Order in packaging for a week but card charged days ago
I placed an order on 11/9. It said extended delivery so I wasn’t expecting to get it quickly. I was pleased when I saw that it had moved to the “packaging” status but it’s been like that for a week. Then, after checking my HSN card/Synchrony account I see that the first payment (Flexpay) was already charged on 11/14. Usually I do not get charged until the order says it’s been shipped and tracking info is available. Why am I being charged so far in advance? And yes, the charge went through – it is not just “pending”.
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I just got a shipping confirmation for this order, but it’s still unusual for my card to be charged 5 days before it ships.
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Posted in Customer Service
2 Replies
11.19.21 5:51 PM
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