Samantha Brown Luggage Return

callalily58
02.12.21 12:23 PM

Hello. I was told to return a SB luggage piece via an email address-service@24-7int.com. It cam back as an unknown address. Did I miss a word somehere?

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- angry2022
- 10.30.24 9:59 AM
I just returned from travel. I also have a Samantha Brown luggage piece that the material is fraying away from the zipper. Really? And as usual, HSN won’t do squat.

If do not get a resolution, won’t ever purchase her “junk” again.
- prettiface
- 05.27.22 7:13 PM
It’s disgusting mine ripped I was so excited to get the luggage I have five pieces of the coy

No response from Warrenty
- OODIEBOM
  
  05.28.22 1:51 AM
  
  If it’s within 30 days, you can send a note to customer service using their thread within community. Also, you an either contact customer service by phone or chat. I have used all 3 and find chat easy.
- 50-50
- 02.16.22 5:16 AM
Its nice to see I am not the only one having a problem. I bought a 70$ bag and the strap broke within a week. HSN wont do anything for me and I tried that warranty email also – 4 times- and no response. This is horrible customer service. I won’t purchase anything of hers again if this is the way they treat their customers.
- callalily58
- 02.05.22 9:32 AM
mailto:Customerservice@24-7int.com
I was given another piece of luggage but not the same color. It’s whatever is left in the warehouse.
- musicmom923
- 02.05.22 4:22 AM
Curious how this was resolved. I have a piece that the lining has ripped after just a couple trips. It is not even a year old. Any advise?
- musicmom923
- 02.05.22 4:21 AM
Curious how this was resolved. I have a piece that the lining has ripped after just a couple trips. It is not even a year old. Any advise?
- bdillon1221
- 08.25.21 5:20 PM
Is there any other way to get help with Samantha Brown luggage? The customer service email response is abysmal, at least 2 weeks to respond to an email? The conversation has been going on for over 2 months and they still only respond after at least 2 weeks. Please tell me HSN has a better way to get help than this!
- HSN_Krissy
- Moderator
- 02.12.21 2:51 PM
Hi @callalily58, the email address to reach the Samantha Brown warranty is Customerservice@24-7int.com.
- callalily58
  
  02.12.21 10:14 PM
  
  Thank you!