Game issues

hsnappawful
02.01.21 8:33 PM

Please explain to me why I get BLACK SCREEN NO TICKETS after finishing a game then next game get tickets. Example today I have played off and on for 9 hours and ticket total is less than 2000. If I had a device(phone & tablet) issue or cache, history problem but have 6 month phone, 3 yr old phone and 6 month tablet and clean theses more than once a day but issues continue. Chatting is like talking to a wall while calling is even worse.Any suggestion why arcade doesn’t communicate with players 🤔 The Qurate GROUP has really up the arcade now that HSN sold it to them. Now all that controls arcade are MORONS in my book. Doubt this will get a reply but I tried.

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- HSN_Krissy
- Moderator
- 02.05.21 7:52 PM
HI @hsnappawful, I understand you’re frustrated regarding the arcade, and I certainly feel your disappointment.

I did post a response earlier today regarding our arcade and our arcade vendor working to correct the issue.

I will ask once again, please refrain from name calling. It is not only inappropriate and rude, but it also is against our Community Guidelines. You can find our guidelines here.
- hsnappawful
  
  02.05.21 9:02 PM
  
  Testing
- HSN_Krissy
- Moderator
- 02.02.21 5:26 PM
Thank you for sharing the information, @hsnappawful. I’ll pass it along to be looked into. Please allow some time to receive any response.
- hsnappawful
- 02.02.21 2:45 AM
Good evening,
Going on 1 1/2 years now and nobody cares about issues. I had minimum of over 200 emails about all my issues and here we are still having them. I use to get replies but not anymore since HSN is no longer HSN of old.

GAME IS EGGZ BLAST

1. LG Q7+
ANDROID 9
CHROME 88.0.4324.93
2 1/2 yrs old phone

2. MOTOR4
ANDROID 10
CHROME 88.0.4324.93
6 month old phone

3. GALAXY TAB A8
ANDROID 10
CHROME 88.4324.93
6 month old tablet

ISSUES ON ALL 3

1. BLACK SCREEN NO TICKETS AWARDED.
BUT MOSTLY ON PHONES. THINGS
GOING OK THEN IT STARTS. DEPENDS
ON HOW MANY TIMES BLACK SCREEN
HAPPENS. AFTER SO MANY I QUIT THE
ARCADE. WHY🤔🤔

2. FAST CLOCK HAPPENING DURNING
GAME ONCE A LEVEL IS CLEARED.
AGAIN MOSTLY ON PHONES. MAKES
GAME LAST 30+ SECONDS.

3. WHILE PLAYING GAME SCREEN GOES
TO HALF SCREEN AND EGGZ ONLY GO
1/2 WAY UP SCREEN.

# 2 & # 3 can also get you a BLACK SCREEN NO TICKETS too.

I clean all my devices daily 2 to 3 times depending on usage of cache, history and memory. Have an app too that cleans also so either manually or by app it is handled.

Looking forward to hearing your reasons why🤔
- HSN_Krissy
- Moderator
- 02.01.21 8:52 PM
Hi @hsnappawful, I truly am sorry for the amount of issues you have had regarding your experience with the arcade. Is there a particular game you are having issues with?

Also, please refrain from name calling as it is disrespectful to the team members and customers.
- hsnappawful
  
  02.16.21 8:35 PM
  
  Arcade is a JOKE along with this system. 2 weeks since you replied and nothing has changed. No contact, no updates NO NOTHING🤔 Started logging in at 8am and 7 hrs later completed 2 games with tickets. Don’t know what is worst, Arcade, Moderators or venders😱 All 3 to me receive a F-, complete disregard for us players while nothing is corrected, updated. Just face the facts, this new owner of Arcade has NO CLUE on these issues and as I have stated starting in Oct.2019 all documented these issues have been around and getting worst🥴 I am still waiting on a reply concerning my devices and 3 weeks and NOTHING. You all are a DISGRACE TO THE BUSINESS, if you call yourself that and at this rate this so called business will eventually go by the wayside👎More feel the same and business you use to get from us players continue to dwindle.
  
  NOW YOU KNOW THE REST OF THE STORY🤔
  
  TRUTH WILL SET YOU FREE, I AM😀
  
  GOOD DAY😀
- hsnappawful
  
  02.02.21 1:00 PM
  
  Good morning,
  
  Just played 2 games Eggz Blast with 1st game receiving tickets and 2nd game getting BLACK SCREEN NO TICKETS on the Motorola Moto Z4 CLEANED phone.🤔