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Posted in Forum: Talk Among Yourselves
I’ve had my HSN card now for over 4 years. I’ve spent multiple thousands of dollars with HSN. I have autopay set up but last month, for some reason didn’t go through so I made a single payment and thought everything was fine. I then received 2 letters from synchrony bank. One dates 5/25 informing me that the autopay payment didn’t go through and a second dated 5/27 informing me that they closed my account due to too many declined payments. Never in the 4 yrs I’ve had the card, have I had any other declined payments. They are always on time and payments are way more than the minimum amount due. I called and they couldn’t figure out why it was closed but said I need to make another payment and maybe when it posts, I can call back and they might reopen it. It’s already negatively showing up on my credit report as being closed by the creditor and I’ve been working so hard to get my credit to the point that it is now so I’m just angry. What is going on with this company? Is this the new norm now that they are under QVC?
Posted in Forum: Customer ServiceThe absolute worse company! Can’t even pay my bill because the online website is so messed up. I have a balance of less than $200 and I never even use this card because Serious Skin Care has been discontinued.Every time I sign into the website it tells me my username and password is incorrect. I change it and then it gives me the same message. I have all of my usernames/passwords written down so I know it’s not me. I can’t even schedule a payment over the phone. I wanted to schedule 2 payments at once – can’t schedule ANY future payments. The customer service rep was of no help. Completely useless! Cant pay my account with fast pay either since you closed my account. Yay! I wouldn’t use it anyway! HSN and Synchrony makes everything so laborious and difficult. I wish so much I never opened this card. I have a feeling this company is going under anyway. With horrible customer service like this, why wouldn’t it?
Thanks again. You were so right. The billing statement from Synchrony is so different from Commenity. There it was staring me in the face at the very beginning of the statement. Who knew to look in that area when prior it was part of the list of items purchased. Maybe another way to offset others from doing the same thing, is to make it part of the “Flex Pay Manager” where it should show the entry and then the refund to your method of payment.
Moderator- 10.08.19 6:24 PM
@officerof4 I’m sorry for the inconvenience! To manage your HSN card online and to make payments, you’ll want to create an account at HSN.SYF.com. As for your new HSN card, please contact Synchrony Bank by calling 1-844-889-9674 (7AM – 2AM, 7 days/week) for further assistance.
Posted in Forum: Talk Among YourselvesI am wondering if anyone else is having issues purchasing items on HSN with the HSN Synchrony card?
When I try to submit my order it says:
“Order Error” and then states:
Sorry we were not able to process your order .We could not process your order for the following reasons. (It does not give a reason)
We cannot process your order at this time. Please call customer service at 1.800.933.2887 to resolve.”I am no where near my limit. So that is not the problem. I spent over 2 hours on the phone this morning with them and Synchrony to no avail. They don’t know what is happening. I can pay with other forms of payment. I am just curious. I was hoping someone else may have had this issue and had it resolved and you could give me the info to give the person I end up talking to tomorrow.
Thanks in advance for any help with this.
Posted in Forum: Customer ServiceAt least on Commenity you seen the difference on your balance right away plus website was so easy to manuever. On synchrony you have to dig to find anything. One part of site shows you made a payment but when you look at recent activity it takes forever to show up. So it takes forever to make a difference in your balance. So in the meantime daily apr rate! Wow.
Posted in Forum: Customer ServiceI’m not able to make a payment on my HSN card since synchrony took over. I called Hsn because I wanted to make my payment by phone since I couldn’t find my card. They said I would be getting a new card & today i received my bill with past due amount and no replacement card.
You can call customer service for the phone number of Synchrony Bank. If you don’t have your old HSN card number, or new Synchrony Bank number, they will use your SS# to get your account. I think you can make a payment over the phone. Hope this helps.
Posted in Forum: Customer ServiceHello to all,
I have not received anything in the mail regarding the change, no new cc!
I was getting nervous since my payment is due on the 13th, here is the
customer service phone number, I called and was able to make my payment on time!
1-844-889-9676 it’s automated. Hope this help!
Posted in Forum: Talk Among YourselvesI tried to log in and make my payment which was due today. I now have to try to locate my HSN card and evidently set up a new account? Also, I got an email from Credit Karma today saying that my HSN Account had been closed by Synchrony Bank. It’s in good standing so I have no idea why they would have done this. Bad decision on HSN’s part.
- Moderator
- 09.06.19 5:08 PM
@jazzzy12,I’m sorry for the inconvenience! We definitely want to make this a smooth transition for you. While we can’t provide full account numbers online for security purposes, there are a number of ways we can help:
Please call Synchrony’s HSN Card Services at (844) 889-9676 for an HSN Private Label Credit Card or (844) 889-9674 for an HSN Mastercard. You can enter # to bypass the account number enter and reach the first available team member.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
The team can help process payments (and waive any fees), update your account details and answer any questions you may have on your account.
To sign up for Eservice, you will need your full account number. Your next statement, which should arrive within a couple of weeks, will provide the account number you need to sign up.
Again, we’re sorry for the inconvenience. Thank you for being an HSN Customer!
Posted in Forum: Customer ServiceCouldn’t pay my bill through HSN. Still have not received a new number or payment information from Synchrony Bank. Had to make phone call as the on line option would not work. Bill was due. Cannot make a purchase as I have no new number. HSN made a huge mistake. Will be shopping elsewhere.
Hi, Lucy. I am sorry you have had all the same problems I had in figuring out how to pay our HSN Bill. UGH!
Alas, Tatianna is incorrect. I was told that we don’t have to wait until we get the new cards and, indeed, that is the case. I made a payment to my account at the Synchrony site just today. If you follow my instructions, you will be able to get to the site, register with your existing HSN Account number, and make a payment.
I just called Synchrony Bank looking for the mailing address and got nowhere. Because I make payment through my bank, they contact me with a new HSN account number. I asked Synchrony and again no help.
If you call the number it actually says “ issuer of your hsn card through synchrony bank” I had absolutely no trouble whatsoever signing up with my old account number. I have multiple cards through synchrony. Walmart, Sams, Tjx, Lowe’s, PayPal, just to name a few and while these companies are never perfect, I am certain unless your card didn’t transfer or you don’t have the proper account information to register that link is the correct link. I have also never paid any fee to make a payment through the telephone on any of my cards with synchrony. Best of luck to everyone.