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Posted in Forum: Talk Among Yourselves
I’ve had my HSN card now for over 4 years. I’ve spent multiple thousands of dollars with HSN. I have autopay set up but last month, for some reason didn’t go through so I made a single payment and thought everything was fine. I then received 2 letters from synchrony bank. One dates 5/25 informing me that the autopay payment didn’t go through and a second dated 5/27 informing me that they closed my account due to too many declined payments. Never in the 4 yrs I’ve had the card, have I had any other declined payments. They are always on time and payments are way more than the minimum amount due. I called and they couldn’t figure out why it was closed but said I need to make another payment and maybe when it posts, I can call back and they might reopen it. It’s already negatively showing up on my credit report as being closed by the creditor and I’ve been working so hard to get my credit to the point that it is now so I’m just angry. What is going on with this company? Is this the new norm now that they are under QVC?
Posted in Forum: Customer ServiceThe absolute worse company! Can’t even pay my bill because the online website is so messed up. I have a balance of less than $200 and I never even use this card because Serious Skin Care has been discontinued.Every time I sign into the website it tells me my username and password is incorrect. I change it and then it gives me the same message. I have all of my usernames/passwords written down so I know it’s not me. I can’t even schedule a payment over the phone. I wanted to schedule 2 payments at once – can’t schedule ANY future payments. The customer service rep was of no help. Completely useless! Cant pay my account with fast pay either since you closed my account. Yay! I wouldn’t use it anyway! HSN and Synchrony makes everything so laborious and difficult. I wish so much I never opened this card. I have a feeling this company is going under anyway. With horrible customer service like this, why wouldn’t it?
Posted in Forum: Talk Among YourselvesI am wondering if anyone else is having issues purchasing items on HSN with the HSN Synchrony card?
When I try to submit my order it says:
“Order Error” and then states:
Sorry we were not able to process your order .We could not process your order for the following reasons. (It does not give a reason)
We cannot process your order at this time. Please call customer service at 1.800.933.2887 to resolve.”I am no where near my limit. So that is not the problem. I spent over 2 hours on the phone this morning with them and Synchrony to no avail. They don’t know what is happening. I can pay with other forms of payment. I am just curious. I was hoping someone else may have had this issue and had it resolved and you could give me the info to give the person I end up talking to tomorrow.
Thanks in advance for any help with this.
Posted in Forum: Customer ServiceAt least on Commenity you seen the difference on your balance right away plus website was so easy to manuever. On synchrony you have to dig to find anything. One part of site shows you made a payment but when you look at recent activity it takes forever to show up. So it takes forever to make a difference in your balance. So in the meantime daily apr rate! Wow.
Posted in Forum: Customer ServiceI’m not able to make a payment on my HSN card since synchrony took over. I called Hsn because I wanted to make my payment by phone since I couldn’t find my card. They said I would be getting a new card & today i received my bill with past due amount and no replacement card.
Posted in Forum: Customer ServiceHello to all,
I have not received anything in the mail regarding the change, no new cc!
I was getting nervous since my payment is due on the 13th, here is the
customer service phone number, I called and was able to make my payment on time!
1-844-889-9676 it’s automated. Hope this help!Posted in Forum: Talk Among YourselvesI tried to log in and make my payment which was due today. I now have to try to locate my HSN card and evidently set up a new account? Also, I got an email from Credit Karma today saying that my HSN Account had been closed by Synchrony Bank. It’s in good standing so I have no idea why they would have done this. Bad decision on HSN’s part.
Posted in Forum: Customer ServiceCouldn’t pay my bill through HSN. Still have not received a new number or payment information from Synchrony Bank. Had to make phone call as the on line option would not work. Bill was due. Cannot make a purchase as I have no new number. HSN made a huge mistake. Will be shopping elsewhere.