-
Posted in Forum: Customer Service
Hi 👋 I called customer service again today. My orders placed on Nov 26 and 27 have not shipped. Other orders i placed before and after that date have shipped. Customer service said I’m not alone. Poor answer. I wish I could cancel my orders. Why has my credit card been billed the first flex pays? I am really upset. I have been an HSN customer since the tootie days. Ps Qvc orders are being shipped faster. Go figure!
what’s odd about it?. HSN has been billing our credit card for years and years and years and get the bill for it before getting the items ordered. HSN hasn’t gotten cought yet because no one has reported them . they take out the first flex payment that’s why I now pay in full
Wow, 16 items? That’s power shopping.
It seems to me that HSN needs to make sure the credit card is good before they proceed to shipping. Cards do get declined.
This is occurring VERY frequently. Placed orders for 16 items during Black Friday weekend. HsN FULLY charged me for ALL 16 items on 11/30/25. 5 of the 16 items shipped on 12/2, the other 11 are all still in “packaging” as of today 12/5) despite being fully charged and posted to my credit card on 11/30/25. This is an illegal practice and I am extremely frustrated as HSN is taking its sweet time to ship items despite a 12/8 delivery date being provided.
I never go to the synchrony-HSN through the HSN application because for security reason I only go to a bank website directly & never through a 3rd Party. You can go directly to synchrony credit card online and access your credit card.
I know there was an issue for a couple of days when I tried to go in directly because they are switching systems. I had to change my log in password to my account and then I was able to login right Into the system. Apparently my user ID was transferred to the new system but my password did not meet the new requirements so once I changed the password then I was able to access my accounts but I did have to do that directly on the synchrony credit card website. It did gives these warnings for the past several months about changing my user ID/password but I thought it met all the requirements. Apparently it didn’t so this month it wouldn’t let me in & after a couple of frustrating days I figured out the password was the issue. I admit they should tell you the issue instead of giving us a system error message.
Posted in Forum: Clearance, Special & CouponsGood Morning, Everybody! Please remember that you have 30 days for price adjustments. If you purchase something and find that the price has been lowered within the 30-day period, you can call 1-800-933-2887. Have the item number ready. (I always figure the difference plus the tax on the difference before calling).
I just purchased two Diane Gilman (DG2) blue jean embroidered jackets four days ago and found that they were marked down this morning. I had them both on flex pay, so before calling for refund, I went to the Flex Pay Page and went ahead and paid ALL the payments (had HSN put payments on my credit card for the next pay period). I did not waste time calling (as sometimes HSN will mark the merchandise back up) and received almost $50.00 in refunds (merchandise price difference plus any tax paid on amount refunded). I am ecstatic because anything saved is a good thing! Thank you, HSN Representative, Caroline. You were so nice, very efficient, and I appreciate your expertise. 🙂
Posted in Forum: Customer ServiceHello HSN Customer Service,
Can you please issue me your 30 day thrifty price adjustment on Andrew Lessman HSN Item # 783-634, Order ID ending in 3208 ? Back to my original credit card would be wonderful. Thank you so much in advance for your help and attention to this matter! Michael
Posted in Forum: Customer ServiceI called HSN credit card company about my account. A promotional company answered and refused to connect me (or as they said will give me their number) until I give them my personal information. 3 times I said I dont want your promotion connect me to my credit card company and 3 times he said not until you give me your name this is a promotion. I then hung up. What kind of is this HSN?
I will pay off this card and never use it again. Very bad service.
I woke up this morning and checked to see if those two pending unwarranted charges dropped off. They have not! Wow! It sure does take a long time (or perhaps I am impatient)? I also noticed that somebody at HSN gave me $25.00 spendable kash. While I think that is a very kind gesture (and it sort makes me feel better, but won’t feel good til the error is corrected), I will not be taking advantage of it. All I want is those two unwarranted pending charges of seven something dollars and eight something dollars to drop off and NO REPEATS next month as the necessary flex payments were reinstated. Nobody likes to be “double charged” …. know what I mean. However, whoever thought of me and placed $25.00 in spendable kash for me, THANK YOU very much for the thought. I just want the pending unwarranted charges to drop off and NOT have to continually watch my HSN credit card wondering what is going to pop up next. Every one of us makes mistakes, but I just want this to be corrected and finalized. I do value my reputation in the financial community and do not want it scarred because HSN made a mistake. Additionally, I am totally tired of dealing with this. It should have been corrected already!!! Thanks.
I woke up this morning and checked to see if those two pending unwarranted charges dropped off. They have not! Wow! It sure does take a long time (or perhaps I am impatient)? I also noticed that somebody at HSN gave me $25.00 spendable kash. While I think that is a very kind gesture (and it sort makes me feel better, but won’t feel good til the error is corrected), I will not be taking advantage of it. All I want is those two unwarranted pending charges of seven something dollars and eight something dollars to drop off and NO REPEATS next month as the necessary flex payments were reinstated. Nobody likes to be “double charged” …. know what I mean. However, whoever thought of me and placed $25.00 in spendable kash for me, THANK YOU very much for the thought. I just want the pending unwarranted charges to drop off and NOT have to continually watch my HSN credit card wondering what is going to pop up next. Every one of us makes mistakes, but I just want this to be corrected and finalized. I do value my reputation in the financial community and do not want it scarred because HSN made a mistake. Thanks.
They will probably disappear if they continue to treat exchanges like they are returns and then harass the customer about HSN’s error (HSN deleted future flex pays and reimbursed payment that was made ON AN EXCHANGE which probably caused a “red flag”) as HSN can’t seem to figure out what HSN did wrong. They basically force the customer to do research and explain HSN’s error to HSN because they are harassing the customer about something that is CLEARLY no fault of the customer’s. The customer coded the item as a return. Why doesn’t HSN pay attention to their OWN codes? Lastly, the customer (me) did explain to HSN that they needed to REINSTATE the charges that they deleted in order to balance their balance sheet as it was an EXCHANGE not a RETURN!!! HSN did reinstate the charges as they should have, but NOW it seems that there are two pending charges showing up on my HSN credit card. It is like HSN is attempting to double charge me. HSN does not want to cheated. Well, HSN, neither DO I so I hope that those two pending charges drop off as they should not even be there!
Things are screwy as ever. Thought that HSN finally corrected their error that THEY MADE on my exchange. And, for the record, I would NOT have had to EXCHANGE the readers set if HSN would have send me the magnification that I asked for in the first place (mistake #1). Mistake #2 is that HSN treated my exchange as a return and dropped off flex payments, etc. Mistake #3 is that HSN emailed me a form email letter twice indicating that I did NOT return the item to be exchanged. I have DOCUMENTATION proving that the item was returned to HSN. Mistake #4 is after I told HSN that I did indeed return the item, and they sent me the second email form letter (stating the very same thing). Mistake #5 is expecting the customer to do the research on HSN’s mistake. After researching, I discovered that HSN cancelled flex pays and reimbursed payment that had already been made. Since it was an EXCHANGE, HSN should have NEVER done that. After a phone call or two and several CHATS, I thought that everything was fine as I specifically explained the error that HSN had made. (I, the customer, was NOT the one who made the mistake! Thought it was especially nice of me to spend my day looking for HSN’s error). Day before yesterday I had to have a CHAT with HSN again about two (2) strange PENDING transactions I found on my HSN credit card account when I checked it. They are both dated “Sep 27” and, hopefully, they drop off and are not posted as I was told by the Rep during the CHAT that those pending charges seem to be connected to the EXCHANGE. The flex payments erroneously removed by HSN have already been reinstated and I would very much appreciate if HSN would stop harassing me. Maybe I am impatient, but I have been waiting for these two bogus pending charges to drop off. I will continue to check on these pending charges. Hopefully, they drop off soon. And, no, HSN is no longer “fun.”
Would have loved to use the 20% coupon offered (I think) on Tuesday this week and/or the 15% off on a single item offered yesterday (October 1, 2025), however I am NOT purchasing anything from HSN until HSN corrects my account. HSN was the one who made the error on my account by treating my EXCHANGE as a RETURN when the paperwork specifically STATED THAT IT WAS AN EXCHANGE. HSN DEFINITELY GOT THE PACKAGE I MAILED BACK VIA UPS AS I HAVE DOCUMENTATION FROM UPS (should HSN request it – I have a copy for HSN). I paid the balance (balance should be ZERO) off on my HSN credit card RECENTLY because I just don’t want to deal with HSN’s flex payments and their errors. I mean HSN sent me two email form letters last month complaining that something isn’t right and indicating that HSN did NOT receive my exchange (which HSN definitely DID). Well, HSN, it really should NOT be up to the customer to do YOUR accounting for you! I had to research to see what the problem was, and I had to call and CHAT over 5 times to get HSN’S ERROR straighten out. I requested that HSN reinstate the flex payments on the order that they TREATED AS A RETURN as it was an exchange and the payments should have been LEFT ALONE! (Excuse me, HSN. I thought we were straightened out and then I find HSN put two pending charges on my HSN credit card that I did not recognize. I had a chat with a Rep once again yesterday. She was very nice. Hopefully, she was able to fix it where both of these pending charges drop off AS I have ALREADY PAID FOR EVERYTHING. She did check the pending charges for me and told me that they are flex pays for a set of readers (which is what I “EXCHANGED” as HSN sent me the wrong magnification and NOT the one that I requested). Well, I have already paid the reinstated amounts (reinstated because I SPOKE with HSN and told them was their “ERROR” was AND told them HOW to fix it). HSN over all has been good, but this time (since they moved) it has not been so good. Hoping that this is straightened out because I am tired of their error of last month. Completely fix it already! I don’t want nor did I ask for anything extra. I just want what is fair — so fix it completely already!!!
Posted in Forum: Customer Servicethe pop up referring to “sign up for e-mail and blah,blah,blah”I have a credit card and e-mail info. I CANNOT SHOP WITH OUT CONTINUALLY X ING IT OUT–VERY ANNOYING AND PROBABLY COSTING HSN AN ORDER.
It is ashamed that things appear to be headed in the wrong direction. I have the idea that HSN is not so fun. I feel rather bad for people who are employed there. I still want to like HSN. I believe that their concept of making it a nice place to shop is a good one. I think that HSN is being absorbed by QVC unfortunately. And not to offend, but I just could not get into shopping with QVC. Last month, I did an exchange with HSN on a readers set and HSN sent me the wrong magnification. Well, I understand that mistakes happen sometimes. However, I sent the set back as an exchange and, for some strange reason, HSN treated it as a straight return when I had clearly INDICATED ON THE PAPERWORK that it was an EXCHANGE. Hopefully, after a phone call and 5 or more chats, it has been straightened out. HSN did reinstate the flex pays they took off (when they treated it as a return, NOT as an exchange AS indicated on the paperwork). However, today, I spotted two additional charges on my HSN credit card that are pending that I do not recognize. I have NO idea what HSN is doing. I wonder if they know what they doing? If and when these charges are posted, I guess I will find out as they seem to fill in the description after charges being posted, not while pending (credit card website in “activities”). In the meanwhile, I am in limbo. I wanted to purchase some particular items from HSN, but until everything is straightened out (AND I MEAN everything), I will NOT be purchasing anything at all. Hopefully, things will fall into place, and I can go ahead and order. But, if not, other merchants do carry what I need.