Laica Water Filter Pitcher Bundle
Has anyone received this item yet besides myself? Mine only came with the one filter included in the box and it says so on the outside of the box that there is only one. So where is the second filter? It’s not anywhere in my package.
@hsn_jordan, Yes the first $8.00 refund was for the incorrect color. I wanted yellow not fuchsia (which I don’t even like). I went to look at what I received again (still new in its box) and noted that I only got one filter and not two filters as advertised. But the additional $8.00 for the missing filter is fine with me. I just can’t believe the craziness with this order: not the right color and missing the second filter. I probably should have just returned it at the beginning for a full refund and been done with it all. But all is fine. Thank you for all you’ve done. I appreciate it very much.
I truly apologize, for the inconvenience this has caused. I was only able to process $8.00 back to your CC because one refund has already been processed on 1/12. You should see it reflect within 3 business days. The following $5.00 was deposited in Spendable KA$H. It will be available til 3/20/18.
@tomcin, I’m terribly sorry you didn’t receive two Bi-Flux filters. We definitely want you to get everything as stated. I’ll be glad to offer you an exchange or partial refund of $13.31 (FlexPayment), to keep as is. In the future, reach out to our CS Thread to post scenarios such as this. We’ll be glad to assist ! 🙂
@hsn_jordan, Yes please I’d like the partial refund of $13.31 (FlexPayment) and I’ll keep the pitcher as is. Otherwise I’ll return the pitcher for a full refund. Thank you.
And I’ll note for the future that there is a separate Customer Service forum for bringing up this kind of issue. I just overlooked it.
Posted in Kitchen & Food
01.20.18 2:34 AM