CURTIS STONE COOKWARE FADING!!!!
What is up with the color of the cookware fading where the flame of the stove hits it? I ordered RED because that’s the color I wanted…now the sides all along the bottom of fading!
I have red pots from the 1970’s that are still red! I have Curtis’s less than a year! I’m really getting tired of taking photos, submitting them to Curtis Customer Service, waiting for replacements! So far metal utensils caused the non-stick to come off; cook sheets would not release roasted veggies and now this! Yet his products just keep selling! I just don’t get it.
Where is HSN’s quality control on this product! You can’t just get by with a pretty face!
I always use wooden, bamboo, or silicone utensils with his stainless steel or Durapan products. Never spray Pam or any other non-stick cooking spray on any non-stick product because it will remove that capability. I also suggest placing a silicone cover between cookware to prevent them from scratching when they are not i use. Don’t drag cookware across a glass stovetop because it can leave marks on the surface of the glass and the bottom of the item. I hope this helped.
Thank you Netwit, but that’s not how he and HSN present his products. In fact, they say the opposite, you can use metal utensils, product doesn’t have to be babied ect. That’s the only reason I used the metal utensils which by the way are also his.
I bought CS cookware and thought it was the best until a few months later. I agree with the above poster, no more celebrity cookware for me, they all scratch and color peels off the outside.
I made the mistake of believing you could use stainless steel utensils on his skillets. When I did, it created a deep scratch on the bottom. Anything I would cook afterwards would stick in the area where the scratch was. After continued use I had to throw it out. This was the hunter green skillet that stacked…one was a regular skillet and the other was a grill that stacked on top. Now I only have the grill portion. It seems these products are only non-stick for a limited time.
Within 6 months of purchasing MT I tossed them all out in the trash, CS lasted a little longer but they also went in the trash. I went out and bought good quality stainless steel cookware and haven’t look back since. I won’t ever buy celebrity chef cookware again. The only thing I have bought that has held up well is a WP stainless steel large wok which I bought years ago.
Do not wait to receive any emails.
Send a copy of the invoice that HSN can provide you with. Take photos of the defective areas of the cookware. EMPHASIZE the warrantee as most are only guaranteed for 1 year. Email all of this to: firstname.lastname@example.org. They must provide you with replacements.
I have had to do this twice so far. And I did receive replacements. But, why should this be. Why are they able to constantly say this line performs in a certain manner, when it doesn’t.
It has not been metal resistant and to add insult to injury, Stone sells metal utensils!!! The discoloration of the outside of the cookware looks terrible. Notice on the shows they show Curtis cooking on very high heat to seer and burn things, but never mentions that BTW, if you do this your cookware will discolor!
Why isn’t HSN addressing these problems their customers are experiencing?
My stainless steel fry pans also haven’t held up – the pan coating is coming off too. I use the 8″ fy pan about 5 days/week (always have a scrambled egg). Coating is coming up where the curved part of the pan meets the bottom, and around the rivets for the handle (of all places!).
I bought them MAR 2018 and that set had a 10 year warranty. HSN gave me the Warranty Number (877)-822-7450. I called them and initially she told me the warranty was only a year. When she realized i had the stainless, she agreed that there is a warranty. I’ll get an email about how to remedy it.
I don’t think they can advertise that this coating holds up to utensils. I scramble with a fork but don’t ‘dig’ into the pan.
Posted in Kitchen & Food
2 months ago