New Grey Shipping Boxes
Today I opened one of the new grey jewelry boxes that was shipped in the usual plastic envelope. The grey box did not have a sleeve or an inner black presentation box.
The box contained a Rarities pendant that arrived damaged. The pendants are now on waitlist. Its grey box was damaged too!
It would seem that expensive jewelry items should be placed in an additional black presentation box and that the grey boxes should have sleeves. Also using a box rather than a plastic shipping envelope would be a better way to ship. There’s no consistency to the way things are shipped.
I have received several Heidi pieces in the cheap, ugly gray boxes with the gray bag. The jewelry has been damaged. No replacement, as the items were on either wait list or sold out completely. Very irritating. Seems as if 1st graders have been hired in the packing/shipping dept. at HSN. This, along with the $3.00 shipping charge per item has cost HSN over $500.00 in sales over the last couple of weeks from this dissatisfied customer.
I really believe they have grade schoolers packing our shipments. The big boxes come with the top flap only partially taped. You can see the blue & now gray Jay King jewelry boxes without opening it. I’ve also received jewelry packed in plastic bags. The jewelry box inside was crushed & item damaged. It is a real nuisance to repackage and have to drive to UPS store to return. Also, it’s the items that are sold out so they can’t be reordered.
I am not a fan of the packaging from HSN. I just recently shopped at the Liquidation Channel and love the way they package their jewelry. The less expensive pieces are carefully enclosed in a cellophane see through and put into a blue cardboard box that sports a ribbon on the top. The ribbon is glued to the top so that it can lift off easily. Their more expensive jewelry comes in a plastic jewelry box that is gorgeous and is fitted into a nice size cardboard box that goes inside the mailing box to you. The shipping cost of each of their jewelry items is $2.99. Hnm, maybe HSN should take note…..
I had a very expensive Heidi necklace arrive broken in this box. The box is sturdier than the blue ones . The problem is that they are deeper and the foam does not fill up the space so it rumbles around across America on it’s way to you and arrives broken.
I am not a fan of the gray boxes. I think they look cheap and totally unsuitable for gift giving. Just my opinion.
HSN does not care about the boxes, or about boxes or jewelry getting damaged in the mail.
Imagine, the first time I received a Heidi Daus piece, it was in a HD designer gold box, really, really beautiful. Black material inside showcasing the beautiful piece. Shipped in a HARD CARDBOARD BOX. I was blown away by the presentation and the shipping care.
Now, Heidi Daus comes in an awful grey box, shipped in a soft envelope. Damaged. They don’t care about whether or not it can be gifted in the box. Inside, a grey pouch, the jewelry in a plastic bag in that pouch.
Last summer I ordered a rather big Heidi necklace that was pricey. Again, sent in a soft envelope, box crushed. Even though I noted in the enclosure that it was damaged, they did not refund the total amount.
QVC is permeating HSN. It is not a good thing.
Posted in Jewelry
12.07.18 5:53 PM