NEED INFORMATION REGARDING REPAIR
Quite a while back I purchased a very ornate bracelet by Amy Kahn Russell. I’d only worn it a couple times. The other day I got it out to show a friend. I showed her how it shuts. That’s were the problem started. All I did was shut it, and it would not open back up as the mechanism that keeps it shut broke right off…and the chain broke, too. I contacted her by email describing the problem and sent photos with and have heard NOTHING. So, I resent all information again…still heard nothing. I’m going to post a couple photos here and see if any of you ladies have purchased this bracelet. Or if anyone knows of another avenue I should look for help. This bracelet is heavy and very ornate. I love it. I’d never seen anything remotely close to this. Any idea would be most appreciated.
THANK YOU LADIES! We’re leaving to see family due to an emergency but will definitely get back to this. I deeply appreciate your comments and will follow up when I return. This bracelet was purchased quite a while back so the 30 days has long been over. Yet, I love this bracelet. It’s stunning. Plus, I only wore it a couple time. I wore it only for very special occasions. You Ladies are the best! :heart::womanhappy::heart:
? I am not familar with the workmanship of AKR pieces. If this is gold over a base metal, I do not think you will find anyone to repair it. If it is at least 10K you might have a chance. If it is the clasp I’m thinking of, it is a very thin sort of v shaped piece of metal that slides in and compresses then springs open to hold the piece closed by pressure. It looks like the outer part that you push down has broken off. I can tell you that even if it is repaired, it is not going to match. It will have to be repaired at the outside of the clasp. I think that piece that is left will have to be removed all together and another one added. It would have to be custom made.
I would just walk into a jewelry repair place, know that they aren’t going to fix it for you, but find out all you can about the piece, how it’s made, what’s it’s made of, and then you’ll have some information to start looking for the right repair person. I did repairs in the past and from the pictures all I can tell you is that I would probably take off the old clasp and put an alternate type of claps at the top and bottom edge, a snap over of some sort, to hold it closed. Maybe there is a better answer in today’s repair world. It looks like a heavy piece, so it’s hard to tell for sure if that would work.
? wow! awesome piece. i feel so bad that you are frustrated!! i think that it’s important that hsn requires its vendors to stand by the quality of their work. i imagine that’s a huge task, but we trust them to do so. i would: give it another try with amy kahn, keep this thread alive, call hsn c/s and ask to speak to a supervisor, send an email to the jewelry hosts who seem to know what they are doing, send an email to hsn’s bill greene and ask for advice.
you might have a time sensitive issue to deal with. how long ago did you purchase the item? does hsn have the info on the purchase still, etc.?
as a last resort i would take it to a very good jewelry repair person. be very careful who repairs this piece. i took a swiss, gold watch in to get a new battery and the guy RUINED my watch. seriously. he forced the wrong size battery in and ruined my watch. of course i didn’t realize it, and when i did he denied it and then it was too late and i can’t wear my watch. :catmad: true story.
don’t just go to any place for repair. ask for referrals. ask to see work. i have learned to be “picky, picky, picky.” good luck!!!! let us know what happens.:heart:
You probably already have this but just in case…here is the phone # in Connecticut. Give it a try…..
This post is 2 weeks old. I see that Amy Kahn Russell still has items here at HSN. As stated previously, I contacted her through her company more than once…NO response. I don’t know what else to do. This bracelet is stunning. Yet, the closure is broken and it’s broken in the area you can’t even open it. I posted a couple photos. Please, if anyone has any ideas, let me know. Thank you Ladies! :womanhappy::heart:
I needed to post both photos so you can see what I’m referring to that needs repair…The photo of the back view gives you the exact location of the problem. Thanks for your help!
Posted in Jewelry
08.30.16 4:24 PM