Jay King ring lost stone first time I wore it
I bought a Jay King ring that I absolutely loved about a year and a half ago and the 1st time I wore it, the main stone fell out. I actually found the stone on the floor of my car. I ended up gluing the stone back in but was afraid to wear the ring again because I was worried it might fall out again. So…over a year had passed and I decided to go for it and wear it again. And the stone fell out again! This time, I couldn’t find it.
I wrote to Customer Service but they said that since 30 days had passed, there was nothing they could do. I find it really hard to believe that Jay King would be OK with that kind of service.
I realize this is pretty much hopeless, but I just wanted to whine for a moment. 🙁
Jay King has his own website called Desert Rose Trading- you may want to go on that website and see if there is a customer service ph# or email address that you could send an email explaining & see if he could fix it for you. Jay is a very nice man & generally stands by his work. He has been with HSN for 20 years. I love his jewelry and am a collector. I seriously doubt he would want you to be unhappy with your ring. I wish you the best 🙂
Magwrite …. Jay King jewelry comes with his own warranty !!!
Here is the information …. which is also available somewhere on HSN too LOL
Send item to:
4610A McLeod NE
Albuquerque, NM 87109
ATTN: Mine Finds Repairs
Please package item adequately and include note with the following:
– Your Name
– Phone Number
– E-mail Address
– Check or Money Order for $10.00 (for return shipping & handling)
– Where and date of purchase (if known)
– Description of Requested Repair
– Please make sure you use a traceable shipping service
– We also suggest insuring and adding a tracking number to the package
as Jay King and D.R. are not responsible for underinsured or uninsured shipments
– Repairs may take 3 to 4 weeks
Hope this helps ! Jay will make this all better for you 🙂
p.s. I’m surprised Customer Service didn’t give you this information ?!?
Posted in Jewelry
03.29.16 9:28 PM