HSN is slipping in how it ships expensive jewelry.
I ordered two of Carol’s Tanzanite and diamond 14kt rings ($1599.99 each, One in white gold and one in rose gold. I also ordered Carol’s watch with the stingray strap ($379.99). When I got the order, it was all stuffed in a very small HSN envelope. The two rings were in small ring boxes that just had LITTLE BOX OF BLING on them and NO Carol B cards at all! For the price of this order, I had at least expected to see a Rarities box or something on the sleeve stating they were Carol B items. I like the rings and the watch but am not sure I am going to keep them because of the shoddy way they were packaged and no warranty cards or information enclosed. These items were very expensive and should have been boxed better. Where is quality assurance?
Some of us were just talking about that the other day. The boxes, etc. jewelry come in. I’ve kept my best boxes for years. Not only the boxes, but the way they are packaged first. I have a couple of gorgeous Tiff’s colored things that pearls came in. Now, even expensive pearls just come in an old plastic package.
Would be so NICE to open a package and fine that the outside, the keeper, is just as pretty at the article I spent hard earned money on.
I would think the value of that order would even warrant a signature before delivery. Yes, years ago when I worked in a jewelry store. Something of that value would get a velvet box versus a cardboard box. Gift wrapping, first sizing, and first appraisal was free as well. Velvet boxes and the extras of face to face customer service are gone or are extremely lacking in this day and age of big box stores and online ordering.
I ran across one of my purple rarities box this past week. I even remember what came in it. The black spinel necklace with the baroque style pearls spaced throughout. Too bad the individuality with jewelry packaging that they used to have is gone. I miss it. I miss those purple boxes the most.
Even Heidi’s pieces are poorly shipped sometimes and arrive damaged because they were put into an envelope sans enough padding or a good box to protect the product.
I once had expensive Rarities earrings sent in an envelope and when I received it the envelope had been ripped open and no earrings. They were sold out too. HSN did credit my card , but it was disappointing anyway. They ship jewelry in a box with padding.
Maybe Fitnessmom is worried that her jewelry doesn’t have enough protection the way it is shipped. If I paid that much for something, I would want all the protection they had at their disposal.
I don’t care how it gets to me or the box it’s in as I place my jewelry in a jewelry box and toss the extra stuff. I can understand if you’re someone who keeps your pieces in their boxes and stores them that way, however.
If you love what you ordered, I wouldn’t let how they were packaged be the reason for a return.
They have actually been slowly slipping for a while. When I order jewerly for that much and more, I pay the $5.00 extra so they put it in a ‘gift box’ then they have to put it in a shipping box because it won’t fit in a envelope. I also have them send it express.
Your rings and watch are gorgeous. I would keep them, but let Carol know on Facebook, and send a note to HSN. Good Luck to you.
Posted in Jewelry
07.30.17 6:45 PM