Heidi Daus Pumpkin Pin
I Purchased the Heidi Daus Pumpkin Pin I paid 229.00 which I am still paying for and the pin broke off I did not get to wear yet I tried pinning to a sweater and the back fell off It has been over the 30 day return I called Heidi Daus and they said they can’t repair it because they don’t have the tool to fix it What happened to the lifetime guarantee .beware if your pin breaks your screwed My next step is to try and take it to a jeweler for repair which is going to cost me more So everything doesn’t have a lifetime guarantee not if your pin breaks in the back
CatConnie, welcome to the forums! I’m sorry that when you called Heidi’s office you were told that they can’t fix your pin. The same thing happened to me with the Heidi eagle/pearl pin so I took it to my jeweler who fixed it. I couldn’t exchange it because it was past the 30 days. The repair was very inexpensive and has held up well. I hope your jeweler can fix it for you.
Heidi Daus has a wonderful Customer Service!
I will suggest calling them first, before paying
to have repaired! The number is 888-416-6004!
Sorry this has happened, not what we want to
go through, frustration!
Take care and have a great weekend!
Posted in Jewelry
10.09.15 4:48 PM