Do Victoria Weick and other designers repair their jewelry?
I have several gorgeous pieces by various designers. I am not hard on my jewelry, but I have gone to church wearing a watch by one of HSN’s designers, and returned home missing two stones.
No one I phone seems to want to accept respnsibility for the defective products. Ms. Daus and Jay King are the only designers I feel completely safe buying from.
I am now consider a ring by Ms. Weick, and would like to know if she backs up her pieces when stones go missing. Anyone have information on Ms. Weick or other designers?
Baquettes are especially prone to disappearing.
Any reports of your experiences with defective jewelry being repaired by designer, I would love to hear about. I cannot afford to have any more bracelets, necklaces and rings missing one of more stones sitting in a drawer.
Any suggestions, advice, etc would be greatly appreciated.
I have had several Victoria Wieck pieces lose stones. I took a photo of a watch that I purchased from her line, that lost several stones, and sent her the photo on Facebook. No response! I don’t think that she warrants or repairs. I’m thinking that if Joan Boyce can warranty hers, then so could the other designers. I think that Joan Boyce cares more about the happiness of her customers.
Thanks, everyone for your informative replies.
How sad we spend so much money on jewelry only to have stones fall out, or have to spray them in place or to keep their color from bleeding onto our skin.
My mother never took her wedding set off for 30 years, until arthritis forced her to have the rings cut off her swollen fingers.
She was an avid cook, cleaner and gardener, she also worked in a hospital for decades. I never saw her wear gloves while performing any of those tasks (worked in hospital ages ago—pre gloves for everyone).
Her rings were a solitaire with several side stones, and a band with 7 diamonds. Not one stone fell out or was ever loose, and I lost 2 stones wearing a watch to church.
I am sure that few of us do any of the above activities with our jewelry on, yet so many of us seem to have troubles–read other threads about this also.
I don’t mean to start any kind of argument—read the "handbag" thread–all I am pointing out is that stones can be set securely and last for many years of hard wear.
Thanks again for your thoughtful answers.
Carol Brodie need to repair her jewelry, I have many pieces and have had problems. with missing stones and stretch bracelets breaking. Heidi Daus and Joan Boyce are the only ones that will repair the jewelry free of charge.
No, Victoria W does not offer any kind of guarantee. She is one of my favorite designers and I have been purchasing jewelry from her for now about 14 years. I have one ring that I wear a lot – almost every day- that I purhcased in 2000 or 2001 that still looks as good today as ever, and has not lost any stones. I don’t know if I have just been lucky, but I have never lost a stone from any of her pieces, and I have many pieces. I had to have some earrings repaired once where a part of the metal broke (no stones came out though). I took them to my local jeweler and it cost me more to repair them than the actual earrings had originally cost me. It was sad, but I loved the earrings so much that I went ahead and had them repaired.
Jean Dousset is another one who’s pieces I love that does not offer a guarantee. I have had several pieces lose stone from this designer. Because of this I try not to buy from him, but sometimes I just cannot help myself because his designes are so beautiful. When I lose a clear stone I take it to my jeweler and he replaces with a CZ for $10.00 per stone. If a colored stone falls out, my jeweler cannot match his colored stones, I am just out of luck. So I try not to buy anything from him with colored stones unless the price goes so low that it doesn’t matter if a stone falls out and I have to stop wearing it.
I am not sure, but I think the designers that don’t repair, are the ones that have the offer of HSN Protection on the item pages. I see it on Victoria’s items but NOT on Heidi’s items and Heidi is wonderful about repair. But, don’t quote me on that.
Joan Boyce guarantees her jewellery as well. I returned a pair of inside outside hoops to her for repair. They replaced the missing stones and returned to me within a few weeks.
If you find out, do let us know. I know in the past I needed not so much repair as advice from Sally C – by then they were gone off HSN though – because the gorgeous blue color of my lapis necklace was staining my neck very very blue and I was wondering what would be the best way to deal with it. HSN could not even tell me a contact person for Sally C.
Posted in Jewelry
12.27.14 2:55 PM