Why can’t I review again or edit a review of an item?
Recently, I ordered two pairs of Diane Gilman’s pointe pants. I really liked them so I wrote a five-star review right away. Then, I washed the pants, as directed, and found that they had shrunk, making them too short and not as secure in the waste band. So, I tried to write another review, or correct my original, but was told by HSN that I couldn’t do another review on the same item.
I suppose HSN wants to avoid bad reviews, but it’s only fair to us shoppers to know the truth when a clothing product deems itself unsatisfactory after wash and wear.
Yes that is why we love the HSN forum! We can talk, share, love and or dislike anything when we want! No waiting necessary! I learn so much about what customers love or dislike, just by reading and asking.
I never leave a review on clothing until after washing.
I have had the same problem as you. Impulsivity is why I write my reviews too soon! Waiting a month is probably a good idea. I am going to work hard on that goal.
As a customer, I’ll let you know that HSN is fair about their reviews and they allow all the good, bad, and ugly! 😉 They usually will have you wait 5 days after getting the item so you have time to decide if you like it, etc. Then your review will show up right away. They also make sure you have bought the product, which is nice reading unbiased reviews for once.
I now will wait on some items before posting a review as I need more time to decide if I like it. I think allowing people to edit their review would make for a pretty disorganized, mess for customers to sort through. I make most of my purchases based on the reviews and also will google the item. Hope this helps!
Hi , we welcome all reviews and want to know what you like or dislike about our products. One review per item purchased can be submitted up to 180 days from the date of purchase and cannot be edited. Be sure to check our FAQ section for information about our review process.
Posted in Talk Among Yourselves
10.14.15 8:50 PM