Tips for avoiding interest with Commenity's HSN card changes
Now that Kyle has confirmed what many of us already knew–that Commenity has changed their payment policies for the HSN credit cards, I thought I’d give you some ideas how to avoid the interest if you still want or need to use the cards.
1. While the original inquiry was raised with regard to orders on flexpay, the change in policy actually applies to all charges made on the cards–even charges made on the MasterCard used at other places.
2. Try not to use your card close to the due date for your monthly payment or you may end up paying interest on something that hasn’t yet shipped. While HSN doesn’t actually charge your card until it ships your item, it does place a hold on your account on the date of your purchase. My experience with HSN/Commenity is that when the purchase is actually shipped and charged, it will bear your original purchase date.
3. Check your balance on your due date and make an immediate online or phone payment of that balance. Your balance must be $0 on that due date in order to avoid interest.
If you have other credit card options, you may choose to use them instead. Interest charges then will depend on the terms on that card. You will lose the extra flex that is often offered and you will lose the KA$H refund tied to returns if you are using the store card rather than the MasterCard. (That benefit was unavailable with the MC.)
You may also choose to use a hybrid of the HSN card to initiate a flex pay and then change the payment method to a different card for the remaining flex pays. This will probably regain you the above benefits with 2 caveats: 1. You must pay that first flex pay before your statement due date (even though the charge is not on your statement) if it is on the HSN card, and 2. You probably have to return the purchase before the second flex pay hits any account. (The timing on the latter hasn’t been tested (and I can’t test it), so it’s possible that since your first flex pay was on HSN’s card, you will still be able to recoup those return shipping charges regardless of the change in cards.)
EDIT: These tips only work if you are among those who normally pay their statement balance in full each month. If you normally carry a balance, nothing will protect you from the interest charges.
- This topic was modified 1 year, 11 months ago by Lizzie818.
Wow!!! This really sounds like some SHADY business. I usually pay my HSN card off every month, but haven’t I heard the Host’s say use the flex pays they are “interest free!” Or maybe that was on the Q. But I’m sure I’ve heard one or the other really pushing using the flexes before. I find it hard to keep up with what they’re are doing as far as charges/credits on flex so I’m not a big fan of it anyway. But I know it is a huge advantage to those working on a budgeted monthly income. I will have to start really looking over every inch of that Commenity bill for any changes, etc. I DO NOT like anyone messing with my money! Thanks for the heads up y’all! Have a great week!!! <3
Lizzie, thanks for the update on the HSN Cards. I am now wondering with all the dissension, if HSN will think about using another bank. The new billing is really scary and like everyone else, I am thinking of saying goodbye to the card. So far there has been no interest charge on my account. I will see how this month goes.
Thanks for the good summary, Lizzie818. One thing that hasn’t been mentioned is how this will affect people who still pay by mailed paper check. Until recently I paid Comenity that way. But their mailed statement started arriving up to 10 days after the closing date, barely giving me enough time get a check in by my due date.
I started using Comenity’s pay-by-phone system, creating a draft directly from my checking account. It’s free if you use the automated system. There’s a $9 fee for having the customer rep do it for you. You have to do it by a certain hour to have it post the same day (sorry-can’t remember.) It works very well.
With the new policy, I would be very nervous about mailing in a check. And you have to be 100% sure no purchases, flexpays, fees or interest might appear before your due date. If you don’t have a computer or don’t want to pay online, give pay-by-phone a try. It’s the same number (888-724-6649) as the Comenity customer service. I would call the day before my due date to check my full balance, and then call ON my due date to make the payment (before that forgotten hour of course.)
As horrible as Comenity was about announcing this change, I have found their reps to be very easy to work with. But don’t be afraid of using the automated system.
I closed my HSN Card account. I have too many reminders already on my refrigerator door and didn’t want to add another.
I have sent my checks in with adequate time before due and they ALWAYS posted a day before the due date. I too, had to pay that 9 dollar fee with the rep because I have a work-pay loaded debit card (from salary) and don’t have a checking account. They won’t let you use a debit card to pay.
This last month again I sent the paying with PLENTY of time, this time, it didn’t post for two days after due date and 27 dollars “late fee”. My son has been begging me to get rid of this card. I had NO IDEA since I got the card in FEB, that the flex pays on items charged after statement cycle and before statement cycle due date, WERE ALSO DUE at statement date or interest. No wonder my calculations (I use paperless) have been so off. My son said it was a pseudo-scam to charge interest. I didn’t think he was right, but now I’ve had the water splashed in my face. I get it now. I thought it was like my regular revolving credit card (visa). Charges made after statement generation date, appeared the next month, interest free. I feel really and used, especially since almost all were gifts that had to be returned, all Unopened, unused, and large return ship fees. Hundreds of dollars on products not even used for 30 days. I’m done.
desertdweller, this was a recent change in terms. The customer service reps at HSN seem to have been caught totally off guard by the change. Some people feel the higher ups were complicit, but since it appears Commenity changed their terms on multiple branded cards, I believe this was totally a bank decision. The terms that allow them to do this have actually been in force since December 2014 and they only invoked them as of July 1. I wouldn’t stop shopping at HSN because of this, but I did cancel my HSN card. You can get flex pays with any credit/debit card.
Thanks. My son kept telling me I was getting interest charged, and I kept telling him no, and yet my payments weren’t what I calculated. I thought it was just due to returns not being cycled to billing yet. Boy do I feel S-T-U-P-I-D. Will order on flex and then change the card on flex pay, after it ships.
Thank you again for being on top of this, so the experience of HSN isn’t soured, only Commenity bank is soured.
Interesting, I said that I felt S-T-U-P-I-D and that was edited out.
Thank you, SECA. I should have elaborated more about paying by phone instead of a check. I did not know all the details about that because I always pay online. Thank you for your great explanation. I, too, cancelled my card the first time they confirmed the change in policy. I’m still waiting to see if interest shows up on my September statement.
Posted in Talk Among Yourselves
08.22.17 3:08 AM