Suggestion for HSN
I love to read the reviews. They, without a doubt, help me decide on my purchases. QVC lists reviews as they are posted, so you get a few negatives and positives mixed in. HSN now posts positive reviews first and if you want to see the negatives you have to request "low to high" or scroll through all the positives first. If a viewer doesn’t realize this he/she will think they are all positive reviews. Well, I have found that if I go to the negatives (which are probably more influential for my ordering) and see one negative after another without the mix of good and bad it leaves me convinced not to order. Whatever marketing person decided to do this made the wrong decision. You need the reviews mixed (as they’re posted) not to be negatively affected by multiple negative reviews… that is, as long as you scroll clear to the last review and read them that way. It’s kind of a tricky way to convince the viewer that they’re all positive remarks. Definitely not a brilliant marketing ploy.
Absolutely agree.. reviews should be mixed (as they are posted).
I LIKE THIS FEATURE, when QVC takes money (flex pays) from my account, it appears on my checking account as PAYMENT NO. 1 OF 3. This really helps and i would like to see HSN do that. thanks.
What are you talking about?? The reviews are listed the same way on QVC…you can put them in any order you want – I don’t understand your point and you obviously are not familiar with both sites. They do the same thing on both.
I’d like to see a troll button added so that we can click the button and flag the trolls/troublemakers.
I like the way the Reviews are set-up. I can quickly go to the Negative Reviews and read those first as one will always know what the Positive Reviews will say. Having to read ALL the Reviews in order of appearance is far too time-consuming.
Having the option to choose By Date, High, or Low is a step-up in the reading of Reviews. Sure, if you’ve got 10 or 20 Reviews in all, it’s not so much of a problem. But, a product that has a 50 or more Reviews? No way. Who has the time, and wants to be bothered, reading thru all of them? Not me. I’ve seen products with 300 Reviews! and am thankful I can go straight to the Negative Reveiws first.
If reading Negative Reviews causes you not to order then, I would suggest, you’re shortchanging yourself of the possibility of a very good buy. Say there are 50 Reviews… 10 of them Negative. Chances are good it’s a good product with a caveat or two to look-out for.
Take those same 50 Reviews and have 1/2 of them Negative and, well, buyer beware.
Take a product that has 300 Reviews with 75 of them Negative and, chances are, it’s a good product with, like I said previously, some caveats to look-out for. Caveats that you may be able to live with or can’t, in which case will cause you to not buy the product.
Being able to separate the Reviews this way is a blessing, not a curse.
I don’t see how it matters because it is so easy to adjust the setting to one’s interest. I always click to see the reviews by date (high to low or low to high).. I’m usually more interested to see what the most recent reviews are – and perhaps then work back to the initial reviews.
Posted in Talk Among Yourselves
04.21.15 6:44 PM