Returns= Cancelled Account
I received a letter stating that due to my returns HSN threatened to close my account. I do not purchase items just to return them (and pay more postage). The hosts are constantly stating how wonderful the products are & that the item is selling out so rush to get yours.
They always stress that it’s no problem to return if you don’t like it.
They won’t have to be concerned about my returns because I won’t be ordering from HSN any longer,that should resolve their issues with my account.
The hosts are always rushing you to put in your order saying it is on its way to a sell-out which most of the time this is not true, so if i tune in close to the end of the day for the Todays Special I may not have a chance to research the ingredients at the time when buying the various vitamins. I just wish they would give a few more hours into the next day for you to cancel an order.
Sizing is an issue, I just returned an Anthony top and bottom because it was way too large, but I ordered the size I usually order. What if this happens again? I do most of my shopping on HSN and I haven’t received a letter, but I would be insulted if I did.
Seems that all of us received "that letter" within the past few weeks. The hosts strongly repeat, If you are not 100% satisfied, return it. Apparently they are not aware of "that letter". If we all lived in Tampa and were able to shop at the HSN studios, that would make a lot of returns non-existent. My biggest return has been DG2 pants. Cannot seem to find a pair that fits. I will never order her jeans again. And believe me, they will not have to concerned about any more returns from me, unless the Guiliana Jeans do not fit. I ordered two different sizes and at $70.00 each, believe me, if they do not fit, they will be in the return bag and will not order again.
Ok, I love Heidi Daus’ TSV necklace. It’s beautiful but doesn’t lie flat on my neck. Yes, the resin part does, but the center jeweled piece pops up. It looks ridiculous – considering Heidi kept saying how flat the piece lies on the neck. So, why should this return be taken into consideration? Pay attention to quality, HSN, and maybe you wouldn’t get so many returns. How’s that idea?
This is the problem with these shopping channels. The hosts can pump the product to the point of distorting the truth or even lie about a product in order to get you to buy it. Then the customer has to return it once they discover the truth and get banned over it.
This has always irked me with these shopping channels. I have read too many stories like this.
It’s bad for business to return multiple items over and over again. Companies are in business to make money, not take a loss due to loads of returns and refunds. If Hsn threatened to close an account due to too many returns, the returns must be exorbitanat…..like in the many hundreds or thousands. Hsn allows a lot of returns. I always wonder why people make so many returns. Is it because they have poor money management skills, or are generally dissatisfied with everything, or hard to please? Maybe they are loose or haphazard with money?
Canceling a customers account just isn’t right. My wife calls customer service and tells them what is wrong with the product before she returns it. She gets free shipping for returns on items that have something wrong with them…..Ronnie
The problem is, the shopping channels don’t take into consideration the reason for the returns. For example, with the other channel, I recently returned a handbag that was clearly a prior customer return, a bracelet with a defective clasp and a shirt in blue that was clearly purple. I’ve also returned clothing from the same designer in the same size that doesn’t fit and a blouse with a poorly sewn, crooked hem with strings hanging all over the place. These companies should be tracking the reasons for the returns to a/ give a darn about quality and b/ remove these items from the equation before sending "the letter"
I was worried for awhile that I was going to receive "the letter" because I returned 3 or 4 purchases in a row. I was hunting for linens and couldn’t find what I was looking for in the store, and I would find them on here. Once I got them home… well, there was the embroidered set with the crooked and uneven finishing job, the egyptian cotton blanket than unraveled in a week, and let’s never forget those two sided 1000 thread count sheets that shredded and blotched in a hand wash cold water cycle before I put them on the bed. I ended up keeping my Mangano over the door organizers that separated from the hooks (and not the ones shipped with them, they wouldn’t fit over any door in my house!!!) because they were cheap and I didn’t want to get booted.
I learned never to buy linens here again… other than the soft and cozy line which I do love. To be careful with Ms. Mangano, and to comparison shop almost everything else that I buy here. I have so far bought three birthday deal TS with no problems other than it being 10 days and my items are still being shipped. That only makes me shop more at Amazon!
So while I was on the phone with a CSR today I addressed this letter issue with them. If you return more than 50% of recent orders that can initiate a letter being sent.
re: I know who I am and why I buy. And why I return. I have a clear conscience. Over the years I have learned which Items to avoid. Those that with which, I am more likely than not to have a problem. For example: I am done with JMangano with the exception on some huggable hanger items.
If you receive the letter, then it means you are clearly returning too many items. You are costing HSN money which, in turn, costs the rest of us money.
HSN, like many other retailers, does have a generous return policy, but that does not mean giving everyone carte blanche to haphazardly and irresponsibly purchase items. Take the letter as a sign that you need to reexamin your purchasing habits, take a break and determine why you are returning so many items.
Are you being impulsive? Take some responsibility here. Do not blame HSN. Do you think the itmes are infereior ormisrepresented? If so, why continue purchasing. In the end, you — not HSN is the one making the decision.
Before people here begin comparing HSN to other retailers, QVC doe sthe exact same thing. Brick and mortar stars, including Target, are now tracking and limiting returns.
The hosts always make a point of saying "if you don’t like it for any reason to return it within 30 days". You never know when you are going to recieve the letter. I have not received the letter myself but it does make me leary about buying any clothes as with the sizing inconsistency it seems a lot of people have to make returns & I don’t think that is the customers fault as well as jewelry returns. The sizing issues need to be rectified especially with DG2 (which I don’t buy anymore) this would help a lot with return issues & from what I have read with jewelry issues quality control needs to inspect product before it ships out as this would stop a lot of returns as well. I can understand how some could abuse the system & keep returning stuff just for the sake of returning it but for people that have sizing inconsistencies & quality issues this should be addressed with the vendors not punish the customers. However, if they send a lot of letters out it would just lose revenue for the company for the customers that were being totally honest in their returns.
Heard about this problem before. I’m sure someone will give you some advice here and who to contact. Problem is that most of the advice about who to contact is a waste of time as you will probably run around in circles on the phone. I can only say lots of luck if you decide to buy any more and return the item.
Posted in Talk Among Yourselves
01.21.16 2:58 AM