RETURN POLICY CHANGE STARTING FEBRUARY 1 !!
I went online to check my HSN credit card statement today. On the top of page one it states there are some exciting changes coming to your HSN card starting on February 1, 2016.
Talks about extra flex.
It says, VIP Easy Returns just for you! Get $5 in Spendable Ka$h when you use the easy return label, up to 6 times a year!
The paragraph that goes into more detail, the top of the page that says Keep this portion for your records,
VIP Easy Return Ka$h benefit is limited to 6 times per calendar year. It will be applied to the first 6 returns of the calendar year, in which an easy return label was used.
Spendable Ka$h was $6.95 and are they including in the 6 returns the return of damaged goods?
I just found this change myself. They have also raised the cost of the return postage to a minimum of $7.95, with only $5 credited back to your account up to six times in a year.
Although I seldom return things, the old policy made me more secure about taking a chance, especially on brand new (no reviews) and sale items, particularly jewelry.
I agree – the old policy was a terrific benefit! I do appreciate being able to return defective items at no charge – that seems very fair to me. I have received broken jewelry, mis-sized items and, in one case, someone else’s order and CS was very accommodating about free return shipping.
I assume some folks must have been taking advantage of the old policy.
If an item delivers defective , it does not matter how it was paid … call CS and they should cancel return cost.
Good question Jerseygirl.
I have not returned anything that was not defective. I have been on the fence a few times about whether or not I liked a product or not..but never returned them
If I return something that is not defective…just because I don’t like it or because I changed my mind …then I expect to pay return shipping. Maybe others don’t expect to pay that return shipping.
But damaged/defective items should be covered by HSN return shipping…my opinion.
Posted in Talk Among Yourselves
01.12.16 1:23 PM