Refund on Closed Account
Like others, I canceled my HSN card. My return was processed by HSN on 8/16. HSN disregarded my note stating I canceled my zero balance HSN card and to please give me Spendable Kash instead of a credit on my closed HSN card. I have been trying to get my $101.44 refund from Comenity. They claim they mailed a check on 9/19/17 and it was delivered by USPS on 9/21/17. They don’t have a tracking number since it’s a deal they work out with USPS to receive delivery confirmations (he said just like their bills) without any type of tracking number. Therefore, they can’t provide any proof check was delivered. Jim at Comenity said since the check wasn’t cashed, if I provide them with my savings or checking account number, they can do a wire transfer. I am insulted that they think I am that gullible to believe the check was delivered. This is a prime example of a runaround and confirms all the negative online reviews about Comenity. Furthermore, I will not provide them with my savings or checking account numbers. Better Business Bureau and government banking regulations are my next moves. Thanks HSN for making me work for my money. Horrible customer service. Never again!
Hi @southernlights55! IT looks like this post is up here twice. I am truly sorry that you haven’t received a refund for your order, yet. I can understand your frustration. From the details provided, it sounds like Comenity has been taking the proper steps to help. If there is an overage, a check will be sent. I apologize that you didn’t get it, yet. They can still void the check and either send another, or it sounds like they were able to offer other solutions. Rest assured, we always do our best to ensure that you are properly refunded. I do recommend speaking with Comenity at 888-724-6649 to review further options for this refund.
Posted in Talk Among Yourselves
10.14.17 12:45 AM