Q and A
Is it possible to get a Q&A format within the product pages for clothing items? This would be nice for me and maybe some others who would like to pose questions about fit. Some retailers already have this, and it would be nice if you could offer it.
I wanted to buy a pair of slacks this summer and no where in the description and measurements mention the rise of the slacks. A Q&A within the product page may help customers get the answers they need to take advantage of purchases right away.
Asking CS doesn’t help because they never know what the vendor’s info is and always need to “ask them.” This could take days and sometimes it never comes to fruition anyway.
Oh Serenafan – from your lips to HSN ears!! That would certainly be a great help to us all. It would save all of us time and money and help us to make the right decision is sizing, etc.:womanlol:
QVC has that format and it’s pretty good. I noticed last week QVC now has on the side of the TV screen the models name, height, and what size the TOP AND BOTTOM is their wearing.
Very helpful!:womanvery-happy: Hope HSN does it too:womanwink:
What an excellent suggestion, Serenafan!:womanhappy:
I like your post Serenafan, but I would like to see all that information right on the “Description” tab of any particular product. I have almost completely stopped buying clothes from HSN. I am getting things too long, too short, the color is weird, etc. and HSN is clamping down on returns. I find it such a hassle to package something up and get it to the PO and then pay for return shipping fees.
I don’t understand how so many vendors can say size up or size down. Why not just make your clothes to size to begin with? I agree with you, we are given such limited information as to the rise and the inseam and the length of sleeves and hems on shirts and dresses. That information could very easily be put in the “Description” tab on the item.
A Q&A certainly offers you the ability to ask questions regarding anyone who has already purchased the item and can give us a little more clarity on things like color, texture, etc. that you wouldn’t find in the “Description”. But then there is a drawback on having to wait to get responses. When I see something I want I usually want to buy it right now (a bit impatient I guess).
There is so little information in HSN’s “Descriptions” it offers very little to the consumer. Is it possible Candace that you could also put this in the suggestion box? Both of these suggestions would make shopping a whole lot easier and probably make returns much easier for HSN as well.
Serenafan, that is a great suggestion!!
Posted in Talk Among Yourselves
09.02.16 10:18 PM