Order Processing & Shipment Issues
HSN is not forth-coming when it comes to shipping time on “Free Shipping” items.
They do not take into consideration the following:
1. The unreasonable time the order sits on the order desk.
2. The weekend and holiday delays.
3. The products being re-routed to USPS Sure-Post(PO not open on weekends)
4. The unreasonable time an order sits on the shipping dock/truck of the carrier.
5. Order goes to a nearby city, but ends up in another State for shipment.
Ship From notes the nearby city, tracking notes out of state.
A 3-7 business day guarantee is misleading.
While tracking my most recent order, the 3 turned into 5 and the 7 turned into 9 days.
I think HSN has the worst shipping and order processing system of all the on-line places I shop.
Nothing is consistent and handing off to orders to ‘Surepost’ just adds 2 more days to delivery time.
If this continues I will shop elsewhere
Yes it all depends on where you live as far as shipping time goes. Seems their main hub is Roanoke,
Virginia so if your in a state close by lucky you.
I purchase jeans from G by Giuliana and since last year noticed they all ship from Jacksonville, Florida. Probably a new warehouse for HSN. So the jeans I order arrive faster for me! 🙂
I don’t order very often, but for me HSN is slower than most places. However, craft products usually ship fast. Maybe it depends on what you ordered and where you live.
Sorry you are having trouble.
I feel like things have moved faster than ever.
Wondering if it’s your location or items ordered that effect the timing.
My Memorial Weekend purchased have all been received except 1 that was moved to the post office. In my area, UPS is great! They came out twice yesterday. The driver told me he would be back later because he knew there should be 4 items and he could only find 3 on his truck.
I told him that I would give him a break this month. Lol.
I received 8 items yesterday that were ordered during the Memorial Day sale. According to the tracking they shipped and arrived within 36 hours. Now that’s fast!!!
I, too, have experienced fast delivery. I will receive all of the items I ordered last Friday and Saturday today. HSN’s promise is 3-7 business days. That does not include holidays or weekends. I’ve never experienced more than a one day delay in the transfer to Surepost, but even that hasn’t taken me past the 3-7 business days. Like Bobzi, my purchases from the sale are all being delivered by UPS since some of my purchases were shipped UPS ground and some UPS Surepost. Two of them even had to travel from TN to CA before reaching a UPS facility and then being delivered to me in AZ. In the past the cross-country trip has taken about 4 or 5 calendar days, but this time it only took 2 days.
I have experienced every scenario you have listed. HSN has recently started shipping from Illinois which helps me being in Missouri.
I’ve had the same experience as bobzi; fast turnaround time. In fact, BETTER than a few retailers who ship from my own state! I MIGHT receive my packages next MONDAY…considering all of them were ordered on the same day (Saturday) over Memorial Day Weekend. Two of my HSN orders arrived yesterday, 1 today, 1 tomorrow. No complaints.
I, thankfully, have experienced just the opposite. I ordered nine items during the Memorial Day sale and will receive the last five of them today. All were shipped Sure Post but delivered by UPS because they were/are in our area so no transfer to post office. I’ve had some long delays in the past but the fast deliveries do compensate! Hope your items arrive soon.
Posted in Talk Among Yourselves
06.16.17 2:27 AM